Oracle Engagement Cloud 2018 Implementation Essentials - 1Z1-993 Free Exam Questions

QUESTION NO: 1
Which statement is correct when describing the process of adding assignment rules from Service Setup?

Correct Answer: A
QUESTION NO: 2
Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

Correct Answer: D
QUESTION NO: 3
Select the correct procedure to enable the Audit History tab for Service Requests.

Correct Answer: A
QUESTION NO: 4
Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

Correct Answer: A,B,E
QUESTION NO: 5
You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?

Correct Answer: A,B,D
QUESTION NO: 6
You are creating or editing a SmartText entry. Which four options can you insert into the entry?

Correct Answer: B,C,D,F
QUESTION NO: 7
You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?

Correct Answer: C
QUESTION NO: 8
Which two actions can you take when using Application Composer to create a new Trouble Ticket object?

Correct Answer: B,C

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