QUESTION NO: 1
Which of the following methods is a way to superficially delete files on a hard drive?
Which of the following methods is a way to superficially delete files on a hard drive?
Correct Answer: E
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QUESTION NO: 2
Multiple users are reporting audio issues as well as performance issues after downloading unauthorized software. You have been dispatched to identify and resolve any issues on the network using best practice procedures.
INSTRUCTIONS
Quarantine and configure the appropriate device(s) so that the users' audio issues are resolved using best practice procedures.
Multiple devices may be selected for quarantine.
Click on a host or server to configure services.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Multiple users are reporting audio issues as well as performance issues after downloading unauthorized software. You have been dispatched to identify and resolve any issues on the network using best practice procedures.
INSTRUCTIONS
Quarantine and configure the appropriate device(s) so that the users' audio issues are resolved using best practice procedures.
Multiple devices may be selected for quarantine.
Click on a host or server to configure services.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Correct Answer:
See Explanation below for complete solution.
Explanation:
Host 2, Host 3, Host 4 , Host 5 ,Host 6, Host 7, Host 8 , Media Server - Stop All unwanted and malicious service (Persistance.j1zpxn Installer Service) from all the listed host and Media servers Refer screenshot below on the required service started/stopped on host2, same service to be started and stopped across all host servers.
A screenshot of a computer AI-
A screenshot of a computer AI-
Explanation:
Host 2, Host 3, Host 4 , Host 5 ,Host 6, Host 7, Host 8 , Media Server - Stop All unwanted and malicious service (Persistance.j1zpxn Installer Service) from all the listed host and Media servers Refer screenshot below on the required service started/stopped on host2, same service to be started and stopped across all host servers.
A screenshot of a computer AI-
A screenshot of a computer AI-
QUESTION NO: 3
Various alerts on a user ' s Windows 11 laptop are continually interrupting videoconference calls. Which of the following should a support technician recommend to best solve the issue?
Various alerts on a user ' s Windows 11 laptop are continually interrupting videoconference calls. Which of the following should a support technician recommend to best solve the issue?
Correct Answer: C
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QUESTION NO: 4
A customer wants to be able to work from home but does not want to be responsible for bringing company equipment back and forth. Which of the following would allow the user to remotely access and use a Windows PC at the main office? (Choose two.)
A customer wants to be able to work from home but does not want to be responsible for bringing company equipment back and forth. Which of the following would allow the user to remotely access and use a Windows PC at the main office? (Choose two.)
Correct Answer: B,C
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QUESTION NO: 5
A user requires a temporary computer to perform duties. Which of the following is a way to leave minimal user data on the computer?
A user requires a temporary computer to perform duties. Which of the following is a way to leave minimal user data on the computer?
Correct Answer: D
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QUESTION NO: 6
A help desk technician recently installed an SSH client on a workstation in order to access remote servers.
What does this enable?
A help desk technician recently installed an SSH client on a workstation in order to access remote servers.
What does this enable?
Correct Answer: A
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QUESTION NO: 7
A user installed a free application from an unofficial application store. Now, their smartphone displays random pop-ups and shows increased data usage. Additionally, the user cannot perform certain actions such as opening banking applications or updating their OS. Which of the following should the user do first to address the security issues on their smartphone?
A user installed a free application from an unofficial application store. Now, their smartphone displays random pop-ups and shows increased data usage. Additionally, the user cannot perform certain actions such as opening banking applications or updating their OS. Which of the following should the user do first to address the security issues on their smartphone?
Correct Answer: C
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QUESTION NO: 8
Which of the following is a Linux command that is used for administrative purposes?
Which of the following is a Linux command that is used for administrative purposes?
Correct Answer: D
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QUESTION NO: 9
A company's Windows 10 devices have been infected with ransomware, and all files are now encrypted. The executives have decided against paying the ransom. Which of the following actions will achieve full operation without any trace of the ransomware?
A company's Windows 10 devices have been infected with ransomware, and all files are now encrypted. The executives have decided against paying the ransom. Which of the following actions will achieve full operation without any trace of the ransomware?
Correct Answer: B
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QUESTION NO: 10
Welcome to your first day as a Fictional Company, LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.
INSTRUCTIONS
Click on individual tickets to see the ticket details, and view applicable attachments to determine the problem.
Select the appropriate issue from the ' Issue ' drop-down menu. Then, select the most efficient resolution from the ' Resolution ' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the
' Verify/Resolve ' drop-down menu.
Welcome to your first day as a Fictional Company, LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.
INSTRUCTIONS
Click on individual tickets to see the ticket details, and view applicable attachments to determine the problem.
Select the appropriate issue from the ' Issue ' drop-down menu. Then, select the most efficient resolution from the ' Resolution ' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the
' Verify/Resolve ' drop-down menu.
Correct Answer:
Explanation:
Issue: Limited network connectivity
Resolution: Refresh DHCP
Verify/Resolve: ipconfig
Issue (drop-down)
Limited network connectivity
Why this matches:
"Internet Down" most commonly indicates the workstation has lost valid Layer 3 connectivity (bad/expired DHCP lease, APIPA address, wrong gateway, etc.). In CompTIA A+ terms, this aligns best with limited connectivity symptoms (can't reach internet resources).
Resolution (drop-down)
Refresh DHCP
Why this is the most efficient fix:
If the client has:
an expired lease
an APIPA address (169.254.x.x) because DHCP failed
an incorrect IP/gateway from a bad lease
...then the fastest first remediation is to renew DHCP to obtain a correct IP address, default gateway, and DNS servers. This is a standard CompTIA A+ troubleshooting action (quick, low-risk, high-success).
Verify/Resolve (drop-down)
ipconfig
Why this is the correct verification tool:
ipconfig is the primary Windows CLI tool to:
check current IP settings (ipconfig /all)
release/renew DHCP (ipconfig /release and ipconfig /renew)
confirm you received a valid IP + gateway + DNS, which is required for internet access.
What you would do (mapped to those choices)
Using ipconfig to complete "Refresh DHCP" and confirm the fix:
Check current addressing
ipconfig /all
Look for:
Valid IPv4 (not 169.254.x.x)
Valid Default Gateway
DNS servers present
Refresh the DHCP lease
ipconfig /release
ipconfig /renew
Verify outcome
Run ipconfig again to confirm:
You now have a correct IP for the network
Default gateway is populated
If the gateway/DNS populate correctly, internet access typically returns.
QUESTION NO: 11
A user renames a .txt file to an .xml file. Windows Explorer shows the filename as Document.xml, but the file properties still show the type as Text Document (.txt). Which of the following controls enables the user to correctly change the file type?
A user renames a .txt file to an .xml file. Windows Explorer shows the filename as Document.xml, but the file properties still show the type as Text Document (.txt). Which of the following controls enables the user to correctly change the file type?
Correct Answer: A
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QUESTION NO: 12
An end user ' s computer is unable to start. A technician examines the machine and does not hear any unusual noises but determines that no OS is found. Which of the following is most likely corrupt?
An end user ' s computer is unable to start. A technician examines the machine and does not hear any unusual noises but determines that no OS is found. Which of the following is most likely corrupt?
Correct Answer: B
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QUESTION NO: 13
A help desk technician needs to remove RAM from retired workstations and upgrade other workstations that have applications that use more memory with this RAM. Which of the following actions would the technician most likely take?
A help desk technician needs to remove RAM from retired workstations and upgrade other workstations that have applications that use more memory with this RAM. Which of the following actions would the technician most likely take?
Correct Answer: D
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