Avaya Aura® Contact Center Administration Exam - 3312 Free Exam Questions

QUESTION NO: 1
A customer with Avaya Aura Contact Center (AACC) launches Orchestration Designer (OD) and the OD displays four views.
Which view provides a snapshot of the latest and most up-to-date data from the AACC?

Correct Answer: D
QUESTION NO: 2
You just installed a new Avaya Aura Contact Center (AACC) installation and you need to configure it to communicate to the Avaya Aura Media Server (AAMS).
Which configuration options do you need to configure to accomplish this?

Correct Answer: B
QUESTION NO: 3
Refer to the exhibit.

The Queue block in the exhibit shows queuing to multiple skillsets as referenced in the Global variable, customer_service_gv. The administrator would like the calls to queue to the skillset with the most logged in agents.
Using a Queue block, under which tab would the Most Logged in Agents be configured?

Correct Answer: B
QUESTION NO: 4
A customer with Avaya Aura Contact Center (AACC) wants to assign five agents to a new skill set in the most efficient way possible.
How would the customer assign the agents to the skillset?

Correct Answer: A
QUESTION NO: 5
Refer to the exhibit.

According to the User Definition for Susan Gordon shown in the exhibit, which statement regarding her capabilities is correct?

Correct Answer: A
QUESTION NO: 6
After queuing a contact to a skillset, how many seconds are recommended that a script should wait?

Correct Answer: C
QUESTION NO: 7
A customer with Avaya Aura Contact Center wants to see in a report the percentage of calls being answered in the automotive skillset in 20 seconds or less. What would need to be programmed to obtain this data?

Correct Answer: D

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