Cisco Designing Cisco Unified Contact Center Enterprise - 500-440 Free Exam Questions

A. skill group data

B. routing and DMP control traffic

C. Real-Time Monitoring

D. configuration requests

A. Direct Preview dialing mode

B. Courtesy Callback Dialing mode

C. Progressive dialing mode

D. Transfer to IVR dialing mode

E. Predictive dialing mode

A. During Cisco Unified ICM call router failover processing, calls in progress in Cisco Unified Customer Voice Portal are disconnected, but all new calls are processed successfully.

B. If one ICM call router of a duplex pair of Cisco Unified ICM call routers fails, the surviving ICM call router recognizes the failure when it receives no response to heartbeats over the private LAN.

C. If ICM Logger side A fails, router side B cannot send historical info to ICM Logger side A and is limited to ICM Logger side B.

D. If ICM Logger side B fails, the ICM Router side B cannot send real-time and historical info to logger side A.

E. If the private LAN fails, the peripheral gateways are used to help determine the active call router side of the duplex pair.

F. If ICM Logger side A fails, the impact of call processing is limited to ICM call router side A.

G. There is no impact on call processing during a Cisco Unified ICM Logger failure.

A. MTP Pass-Through

B. MTP No Pass-Through

C. MTP Pass-Around

D. MTP No Pass-Around

A. Finesse administration application

B. Finesse REST API

C. Finesse VXML applications

D. Finesse CTI Object application

E. Finesse desktop application

F. Finesse HTTP server

A. All Cisco Finesse clients should connect to the server with IP address.

B. Each Cisco Finesse server should be able to perform DNS lookup of the other server using fully qualified domain name.

C. All Cisco Finesse clients should be able to perform DNS lookups of the Cisco Finesse servers using the FQDN.

D. All Cisco Finesse clients should be local to the Cisco Finesse servers.

E. Primary and secondary Cisco Finesse servers should only communicate with IP address.

A. VMWare NIC teaming whether in active-active or active-standby configuration on the UCS B/C series is supported.

B. Spec-based virtualized servers based on intel E5 26xx cpu family at speed 2.40 GHz is supported.

C. Nexus 1000V virtual distributed switch can be used but only for 500 agent deployment mode.

D. Cisco UCS VIC can be used on UCS C series TRC models.

A. load balancing outbound calls

B. normalize SIP messages using SIP profiles

C. secure communication using flow around mode

D. Silent Monitor inbound voice calls

E. record calls by forking the media

A. 1 - Secondary Distributor AW, 1 - Client AW

B. 1 - Primary Distributor AW, 1 - Client AW

C. 2 - Client AWs

D. 1 - Primary Distributor AW, 1 - Secondary Distributor AW

E. 2 - Secondary Distributor AWs

F. 1 - Primary Client AW, 1 - Secondary Client AW