QUESTION NO: 1
When creating an Advanced Screenpops in the wizard you choose a screenpop launch event. What are the two launch event options? (Choose two.)
When creating an Advanced Screenpops in the wizard you choose a screenpop launch event. What are the two launch event options? (Choose two.)
Correct Answer: C,D
Vote an answer
QUESTION NO: 2
Which component manages the states of contacts, agents, terminals, and addresses used for assiging contacts?
Which component manages the states of contacts, agents, terminals, and addresses used for assiging contacts?
Correct Answer: B
Vote an answer
QUESTION NO: 3
Agents will use Disposition Codes after dosing an outbound contact.
For which purpose Is a disposition code used by agents?
Agents will use Disposition Codes after dosing an outbound contact.
For which purpose Is a disposition code used by agents?
Correct Answer: C
Vote an answer
QUESTION NO: 4
The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database. Which file types are used to export resource configuration data fromthe Windows network for data analysis?
The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database. Which file types are used to export resource configuration data fromthe Windows network for data analysis?
Correct Answer: C
Vote an answer
QUESTION NO: 5
When analyzing life cycle of a Web Chat contact in Avaya Aura Contact Center:
Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services, Step 2 states that the Web services provide a Java API that enables contacts to be written into the Contact Center Multimedia database, retrieved from the database, and have their status queried.
What is Step 3 in the life cycle of a Web Chat contact in Avaya Aura Contact Center?
When analyzing life cycle of a Web Chat contact in Avaya Aura Contact Center:
Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services, Step 2 states that the Web services provide a Java API that enables contacts to be written into the Contact Center Multimedia database, retrieved from the database, and have their status queried.
What is Step 3 in the life cycle of a Web Chat contact in Avaya Aura Contact Center?
Correct Answer: D
Vote an answer
QUESTION NO: 6
You need to launch the CCT Web Administration Client to perform administrative tasks. How do you access the CCT Web Administration Client?
You need to launch the CCT Web Administration Client to perform administrative tasks. How do you access the CCT Web Administration Client?
Correct Answer: A
Vote an answer
QUESTION NO: 7
When performing an immediate backup in the Contact Center Database Maintenance utility, which application is the only one that is not selected bydefault?
When performing an immediate backup in the Contact Center Database Maintenance utility, which application is the only one that is not selected bydefault?
Correct Answer: C
Vote an answer
QUESTION NO: 8
During the Avaya Aura Contact Center Agent Desktop installation the C Log Level was set to Off.
Which page allows you to change the C Log Level settings If a configuration mistake was made during installation?
During the Avaya Aura Contact Center Agent Desktop installation the C Log Level was set to Off.
Which page allows you to change the C Log Level settings If a configuration mistake was made during installation?
Correct Answer: A
Vote an answer