QUESTION NO: 1
You are a licensing specialist. Your customer is a large company that has offices in France,
China, and England.
The company network consists of 30,000 desktops that run Microsoft Office Professional
2003. The employees need to be able to change the user interface languages frequently.
The customer wants to sign an Enterprise Agreement.
You need to recommend a language licensing solution for the customer.
What should you recommend?
You are a licensing specialist. Your customer is a large company that has offices in France,
China, and England.
The company network consists of 30,000 desktops that run Microsoft Office Professional
2003. The employees need to be able to change the user interface languages frequently.
The customer wants to sign an Enterprise Agreement.
You need to recommend a language licensing solution for the customer.
What should you recommend?
Correct Answer: D
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QUESTION NO: 2
You are a licensing specialist. Your customer is Proseware, Inc., an online bookstore that has $30 million in annual sales.
Company Background
Proseware, Inc., has a main office in New York and branch offices in the United States,
Greece, and Malaysia. The company anticipates that sales will continue to grow this year.
Network Description
The company network contains 700 desktops that run Microsoft Windows XP Professional.
Two hundred of the desktops run Microsoft Office 2000 Professional, which is covered by
Software Assurance that expires in 13 months. The other 500 desktops run Office 2000
Standard, which is not covered by Software Assurance. The current desktop environment meets the company??s needs.
The network contains 100 Windows NT Server 4.0 servers that run the companys online
Web services. The company wants to upgrade all the servers to Windows Server 2003.
However, there is not enough budget to upgrade this year. The company is considering a
Microsoft Exchange Server 2003 deployment, and it expects to purchase about 20 additional servers during the next three years.
Current Licensing Solution
Proseware, Inc., currently purchases Microsoft software through an Open Volume agreement. In the past, the company made license-only purchases on all server software licenses and did not invest in Software Assurance. Because of the geographical locations of the company offices, managing licenses is difficult.
Business Goals
The chief executive officer (CEO) states that the information technology (IT) department is too busy managing the server infrastructure. The IT department has the following goals:
Increase the security of the network.
Maintain stability in the organizations infrastructure.
Ensure that the technology on new servers is kept current.
Increase the return on IT investments.
The IT department does not have time for basic desktop help desk requests. The department wants to find ways to gain additional technical support from Microsoft on desktop and server products that are purchased.
End of repeated scenario
You need to recommend a licensing solution for Proseware, Inc. What additional information do you need?
You are a licensing specialist. Your customer is Proseware, Inc., an online bookstore that has $30 million in annual sales.
Company Background
Proseware, Inc., has a main office in New York and branch offices in the United States,
Greece, and Malaysia. The company anticipates that sales will continue to grow this year.
Network Description
The company network contains 700 desktops that run Microsoft Windows XP Professional.
Two hundred of the desktops run Microsoft Office 2000 Professional, which is covered by
Software Assurance that expires in 13 months. The other 500 desktops run Office 2000
Standard, which is not covered by Software Assurance. The current desktop environment meets the company??s needs.
The network contains 100 Windows NT Server 4.0 servers that run the companys online
Web services. The company wants to upgrade all the servers to Windows Server 2003.
However, there is not enough budget to upgrade this year. The company is considering a
Microsoft Exchange Server 2003 deployment, and it expects to purchase about 20 additional servers during the next three years.
Current Licensing Solution
Proseware, Inc., currently purchases Microsoft software through an Open Volume agreement. In the past, the company made license-only purchases on all server software licenses and did not invest in Software Assurance. Because of the geographical locations of the company offices, managing licenses is difficult.
Business Goals
The chief executive officer (CEO) states that the information technology (IT) department is too busy managing the server infrastructure. The IT department has the following goals:
Increase the security of the network.
Maintain stability in the organizations infrastructure.
Ensure that the technology on new servers is kept current.
Increase the return on IT investments.
The IT department does not have time for basic desktop help desk requests. The department wants to find ways to gain additional technical support from Microsoft on desktop and server products that are purchased.
End of repeated scenario
You need to recommend a licensing solution for Proseware, Inc. What additional information do you need?
Correct Answer: C
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QUESTION NO: 3
You are a licensing specialist. Your customer is The Phone Company, a phone equipment manufacturer.
Company Background
The Phone Companys main office is in California. The company recently opened five sales offices in Mexico, Germany, India, Canada, and China. Each sales office has 20 employees.
Network Description
The Phone Company network contains 1,600 desktops that run Microsoft Windows 2000
Professional. Microsoft Project Professional runs on 50 of the desktops. Microsoft Project
Standard runs on 550 of the desktops.
The network contains 50 servers that run Microsoft Windows 2000 Server. In addition, six
SQL servers are licensed per processor. Other applications that are in use vary by location.
The company is planning the following technology changes:
Add Project Standard to all the desktops in the sales offices in Germany, India, and
Canada.
Upgrade 50 servers to Windows Server 2003.
Implement Microsoft Systems Management Server.
Upgrade 300 desktops to Windows XP Professional.
Current Licensing Solution
The Phone Company has an Enterprise Agreement for all of the desktops in the company.
Each sales office acquires its own software and licenses additional products through separate Open Business agreements. Business GoalsThe Phone Company needs to increase efficiency in managing information technology (IT) purchases. The company wants to leverage the combined buying power of all the offices in order to get the best possible pricing. However, the company wants the flexibility of local purchasing, localized technical support, and localized products.
Network security is important to The Phone Company. The company plans to invest to ensure that the infrastructure is as secure as possible. The company realizes that all these plans require training for end users and for IT employees.
End of repeated scenario
You need to recommend the most appropriate licensing solution for The Phone Company.
Which factor most influences the licensing solution decision?
You are a licensing specialist. Your customer is The Phone Company, a phone equipment manufacturer.
Company Background
The Phone Companys main office is in California. The company recently opened five sales offices in Mexico, Germany, India, Canada, and China. Each sales office has 20 employees.
Network Description
The Phone Company network contains 1,600 desktops that run Microsoft Windows 2000
Professional. Microsoft Project Professional runs on 50 of the desktops. Microsoft Project
Standard runs on 550 of the desktops.
The network contains 50 servers that run Microsoft Windows 2000 Server. In addition, six
SQL servers are licensed per processor. Other applications that are in use vary by location.
The company is planning the following technology changes:
Add Project Standard to all the desktops in the sales offices in Germany, India, and
Canada.
Upgrade 50 servers to Windows Server 2003.
Implement Microsoft Systems Management Server.
Upgrade 300 desktops to Windows XP Professional.
Current Licensing Solution
The Phone Company has an Enterprise Agreement for all of the desktops in the company.
Each sales office acquires its own software and licenses additional products through separate Open Business agreements. Business GoalsThe Phone Company needs to increase efficiency in managing information technology (IT) purchases. The company wants to leverage the combined buying power of all the offices in order to get the best possible pricing. However, the company wants the flexibility of local purchasing, localized technical support, and localized products.
Network security is important to The Phone Company. The company plans to invest to ensure that the infrastructure is as secure as possible. The company realizes that all these plans require training for end users and for IT employees.
End of repeated scenario
You need to recommend the most appropriate licensing solution for The Phone Company.
Which factor most influences the licensing solution decision?
Correct Answer: D
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QUESTION NO: 4
You are a licensing specialist. Your customer is The Phone Company, a phone equipment manufacturer.
Company Background
The Phone Companys main office is in California. The company recently opened five sales offices in Mexico, Germany, India, Canada, and China. Each sales office has 20 employees.
Network Description
The Phone Company network contains 1,600 desktops that run Microsoft Windows 2000
Professional. Microsoft Project Professional runs on 50 of the desktops. Microsoft Project
Standard runs on 550 of the desktops.
The network contains 50 servers that run Microsoft Windows 2000 Server. In addition, six
SQL servers are licensed per processor. Other applications that are in use vary by location.
The company is planning the following technology changes:
Add Project Standard to all the desktops in the sales offices in Germany, India, and
Canada.
Upgrade 50 servers to Windows Server 2003.
Implement Microsoft Systems Management Server.
Upgrade 300 desktops to Windows XP Professional.
Current Licensing Solution
The Phone Company has an Enterprise Agreement for all of the desktops in the company.
Each sales office acquires its own software and licenses additional products through separate Open Business agreements. Business GoalsThe Phone Company needs to increase efficiency in managing information technology (IT) purchases. The company wants to leverage the combined buying power of all the offices in order to get the best possible pricing. However, the company wants the flexibility of local purchasing, localized technical support, and localized products.
Network security is important to The Phone Company. The company plans to invest to ensure that the infrastructure is as secure as possible. The company realizes that all these plans require training for end users and for IT employees.
End of repeated scenario
You need to recommend a change in the current licensing solution for The Phone
Company. Which factor most influences the companys need to change its licensing solution?
You are a licensing specialist. Your customer is The Phone Company, a phone equipment manufacturer.
Company Background
The Phone Companys main office is in California. The company recently opened five sales offices in Mexico, Germany, India, Canada, and China. Each sales office has 20 employees.
Network Description
The Phone Company network contains 1,600 desktops that run Microsoft Windows 2000
Professional. Microsoft Project Professional runs on 50 of the desktops. Microsoft Project
Standard runs on 550 of the desktops.
The network contains 50 servers that run Microsoft Windows 2000 Server. In addition, six
SQL servers are licensed per processor. Other applications that are in use vary by location.
The company is planning the following technology changes:
Add Project Standard to all the desktops in the sales offices in Germany, India, and
Canada.
Upgrade 50 servers to Windows Server 2003.
Implement Microsoft Systems Management Server.
Upgrade 300 desktops to Windows XP Professional.
Current Licensing Solution
The Phone Company has an Enterprise Agreement for all of the desktops in the company.
Each sales office acquires its own software and licenses additional products through separate Open Business agreements. Business GoalsThe Phone Company needs to increase efficiency in managing information technology (IT) purchases. The company wants to leverage the combined buying power of all the offices in order to get the best possible pricing. However, the company wants the flexibility of local purchasing, localized technical support, and localized products.
Network security is important to The Phone Company. The company plans to invest to ensure that the infrastructure is as secure as possible. The company realizes that all these plans require training for end users and for IT employees.
End of repeated scenario
You need to recommend a change in the current licensing solution for The Phone
Company. Which factor most influences the companys need to change its licensing solution?
Correct Answer: B
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QUESTION NO: 5
You are a licensing specialist. Your customer is Litware, Inc., a large company that has
15,000 employees.
Company Background
Litware, Inc. has 15 locations in North America and six locations in Europe and Asia. The companys two divisions are the custom software division and the hosting services division.
Both divisions are experiencing significant sales growth.
The custom software division creates custom software solutions that account for 75 percent of the total revenue for Litware, Inc. The hosting services division offers Microsoft
Exchange and Web hosting services for customers around the world. The company frequently adds 1,000 developers and testers for up to 28 months to work on specific projects.
Network Description
The custom software division creates highly integrated solutions by using Microsoft SQL
Server. The solutions must be delivered and deployed by using custom installation media.
In the past, Litware, Inc., purchased SQL Server through Full Package Product (FPP). This purchasing method no longer meets the companys solution deployment needs.
The hosting services division has one server farm that contains 500 servers. These servers run Microsoft Windows Server, Microsoft Exchange Server, Microsoft Operations Manager
Server, Microsoft Systems Management Server, and Microsoft Internet Security and
Acceleration Server. These applications are licensed through the companys current Select
License agreement.
Current Licensing Solution
Litware, Inc. has no established purchasing procedures. Each location has a different set of desktop products.
The offices in Europe and in Asia acquire software licenses under Open License and
FPP purchases. The offices do not have Software Assurance for the servers or the desktops.
The offices in North America acquire software licenses through a Select License agreement that has Software Assurance for the servers.
Business Goals
The companys executive team suspects that the various locations do not keep track of software purchases and could not prove ownership if the company is audited. The team wants to standardize all desktops.
End of repeated scenario
You need to recommend the most appropriate licensing solution for Litware, Inc. What should you recommend?
You are a licensing specialist. Your customer is Litware, Inc., a large company that has
15,000 employees.
Company Background
Litware, Inc. has 15 locations in North America and six locations in Europe and Asia. The companys two divisions are the custom software division and the hosting services division.
Both divisions are experiencing significant sales growth.
The custom software division creates custom software solutions that account for 75 percent of the total revenue for Litware, Inc. The hosting services division offers Microsoft
Exchange and Web hosting services for customers around the world. The company frequently adds 1,000 developers and testers for up to 28 months to work on specific projects.
Network Description
The custom software division creates highly integrated solutions by using Microsoft SQL
Server. The solutions must be delivered and deployed by using custom installation media.
In the past, Litware, Inc., purchased SQL Server through Full Package Product (FPP). This purchasing method no longer meets the companys solution deployment needs.
The hosting services division has one server farm that contains 500 servers. These servers run Microsoft Windows Server, Microsoft Exchange Server, Microsoft Operations Manager
Server, Microsoft Systems Management Server, and Microsoft Internet Security and
Acceleration Server. These applications are licensed through the companys current Select
License agreement.
Current Licensing Solution
Litware, Inc. has no established purchasing procedures. Each location has a different set of desktop products.
The offices in Europe and in Asia acquire software licenses under Open License and
FPP purchases. The offices do not have Software Assurance for the servers or the desktops.
The offices in North America acquire software licenses through a Select License agreement that has Software Assurance for the servers.
Business Goals
The companys executive team suspects that the various locations do not keep track of software purchases and could not prove ownership if the company is audited. The team wants to standardize all desktops.
End of repeated scenario
You need to recommend the most appropriate licensing solution for Litware, Inc. What should you recommend?
Correct Answer: B
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QUESTION NO: 6
You are a licensing specialist. Your customer is City Power & Light, a company that manufactures and sells electrical devices.
Company Background
The company headquarters are in Tampa, Florida. The company has one retail store in
Tampa and one retail store in Miami. The information technology (IT) department in Tampa manages the software for all locations.
Network Description
The company has 400 employees who use 400 desktops. The desktops run either
Microsoft Windows 98 or Windows 2000 Professional. The employees use Microsoft
Exchange Server 5.5 for e-mail. The network contains 15 server computers that run
Windows NT Server 4.0. One hundred users access four single-processor servers running
Microsoft SQL Server 7.0.
Business Goals
The IT department has the following goals:
Upgrade the Windows 98 desktops to Microsoft Windows XP Professional.
Standardize all servers so that they use the same software.
Upgrade the 400 desktops to Windows XP Professional.
Upgrade the e-mail server to Exchange Server 2003, and implement Microsoft
Outlook Web Access.
Upgrade the SQL servers to SQL Server 2000.
Ensure that no unlicensed Microsoft software is being used.
City Power & Light plans to hire five new developers to work on internal applications. The company needs to acquire Microsoft Visual Studio for the new developers.
City Power & Light also needs to upgrade all computers for the lowest possible cost. The company has only enough budget to upgrade half of the desktops and servers. The software refresh cycle is five years.
End of repeated scenario
You need to recommend the most appropriate licensing acquisition solution for Visual
Studio. What should you recommend?
You are a licensing specialist. Your customer is City Power & Light, a company that manufactures and sells electrical devices.
Company Background
The company headquarters are in Tampa, Florida. The company has one retail store in
Tampa and one retail store in Miami. The information technology (IT) department in Tampa manages the software for all locations.
Network Description
The company has 400 employees who use 400 desktops. The desktops run either
Microsoft Windows 98 or Windows 2000 Professional. The employees use Microsoft
Exchange Server 5.5 for e-mail. The network contains 15 server computers that run
Windows NT Server 4.0. One hundred users access four single-processor servers running
Microsoft SQL Server 7.0.
Business Goals
The IT department has the following goals:
Upgrade the Windows 98 desktops to Microsoft Windows XP Professional.
Standardize all servers so that they use the same software.
Upgrade the 400 desktops to Windows XP Professional.
Upgrade the e-mail server to Exchange Server 2003, and implement Microsoft
Outlook Web Access.
Upgrade the SQL servers to SQL Server 2000.
Ensure that no unlicensed Microsoft software is being used.
City Power & Light plans to hire five new developers to work on internal applications. The company needs to acquire Microsoft Visual Studio for the new developers.
City Power & Light also needs to upgrade all computers for the lowest possible cost. The company has only enough budget to upgrade half of the desktops and servers. The software refresh cycle is five years.
End of repeated scenario
You need to recommend the most appropriate licensing acquisition solution for Visual
Studio. What should you recommend?
Correct Answer: B
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QUESTION NO: 7
You are a licensing specialist. Your customer is The Phone Company, a phone equipment manufacturer.
Company Background
The Phone Companys main office is in California. The company recently opened five sales offices in Mexico, Germany, India, Canada, and China. Each sales office has 20 employees.
Network Description
The Phone Company network contains 1,600 desktops that run Microsoft Windows 2000
Professional. Microsoft Project Professional runs on 50 of the desktops. Microsoft Project
Standard runs on 550 of the desktops.
The network contains 50 servers that run Microsoft Windows 2000 Server. In addition, six
SQL servers are licensed per processor. Other applications that are in use vary by location.
The company is planning the following technology changes:
Add Project Standard to all the desktops in the sales offices in Germany, India, and
Canada.
Upgrade 50 servers to Windows Server 2003.
Implement Microsoft Systems Management Server.
Upgrade 300 desktops to Windows XP Professional.
Current Licensing Solution
The Phone Company has an Enterprise Agreement for all of the desktops in the company.
Each sales office acquires its own software and licenses additional products through separate Open Business agreements. Business GoalsThe Phone Company needs to increase efficiency in managing information technology (IT) purchases. The company wants to leverage the combined buying power of all the offices in order to get the best possible pricing. However, the company wants the flexibility of local purchasing, localized technical support, and localized products.
Network security is important to The Phone Company. The company plans to invest to ensure that the infrastructure is as secure as possible. The company realizes that all these plans require training for end users and for IT employees.
End of repeated scenario
You need to recommend the most appropriate licensing option to acquire the additional
Project Standard licenses. What should you recommend?
You are a licensing specialist. Your customer is The Phone Company, a phone equipment manufacturer.
Company Background
The Phone Companys main office is in California. The company recently opened five sales offices in Mexico, Germany, India, Canada, and China. Each sales office has 20 employees.
Network Description
The Phone Company network contains 1,600 desktops that run Microsoft Windows 2000
Professional. Microsoft Project Professional runs on 50 of the desktops. Microsoft Project
Standard runs on 550 of the desktops.
The network contains 50 servers that run Microsoft Windows 2000 Server. In addition, six
SQL servers are licensed per processor. Other applications that are in use vary by location.
The company is planning the following technology changes:
Add Project Standard to all the desktops in the sales offices in Germany, India, and
Canada.
Upgrade 50 servers to Windows Server 2003.
Implement Microsoft Systems Management Server.
Upgrade 300 desktops to Windows XP Professional.
Current Licensing Solution
The Phone Company has an Enterprise Agreement for all of the desktops in the company.
Each sales office acquires its own software and licenses additional products through separate Open Business agreements. Business GoalsThe Phone Company needs to increase efficiency in managing information technology (IT) purchases. The company wants to leverage the combined buying power of all the offices in order to get the best possible pricing. However, the company wants the flexibility of local purchasing, localized technical support, and localized products.
Network security is important to The Phone Company. The company plans to invest to ensure that the infrastructure is as secure as possible. The company realizes that all these plans require training for end users and for IT employees.
End of repeated scenario
You need to recommend the most appropriate licensing option to acquire the additional
Project Standard licenses. What should you recommend?
Correct Answer: A
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QUESTION NO: 8
You are a licensing specialist. Your customer is Humongous Insurance, a large insurance company.
Company Background
Humongous Insurance plans to acquire another insurance company that has 40 employees. The other company licenses its products through an Open Business agreement.
Network Description
The Humongous Insurance network contains 750 desktops and 70 servers. The company uses a variety of Microsoft desktop and server technology.
Current Licensing Solution
The 70 servers are licensed as additional products under an Enterprise 5.x Agreement that will expire in two months.
Business Goals
In six months, the company plans to deploy four dual-processor servers that run SQL
Server in an active/passive failover cluster configuration. These servers will allow employees to access customer information by using the Internet.
The information technology (IT) department needs to be able to get training or assistance in using the network infrastructure. The department also needs an easy way to maintain the latest Microsoft server technology.
End of repeated scenario
You need to ensure that Humongous Insurance gets a list of its volume license product keys. What should you instruct the company to do?
You are a licensing specialist. Your customer is Humongous Insurance, a large insurance company.
Company Background
Humongous Insurance plans to acquire another insurance company that has 40 employees. The other company licenses its products through an Open Business agreement.
Network Description
The Humongous Insurance network contains 750 desktops and 70 servers. The company uses a variety of Microsoft desktop and server technology.
Current Licensing Solution
The 70 servers are licensed as additional products under an Enterprise 5.x Agreement that will expire in two months.
Business Goals
In six months, the company plans to deploy four dual-processor servers that run SQL
Server in an active/passive failover cluster configuration. These servers will allow employees to access customer information by using the Internet.
The information technology (IT) department needs to be able to get training or assistance in using the network infrastructure. The department also needs an easy way to maintain the latest Microsoft server technology.
End of repeated scenario
You need to ensure that Humongous Insurance gets a list of its volume license product keys. What should you instruct the company to do?
Correct Answer: D
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QUESTION NO: 9
You are a licensing specialist. Your customer is Tailspin Toys, a gift retailer.
Company Background
The peak sales season for Tailspin Toys is in July. During July, the number of employees increases by as much as 50 percent. During the remainder of the year, the company has a core staff of 300 employees.
Network Description
The Tailspin Toys network contains 300 desktops that run Microsoft Office 2000
Professional and the Core client access license (CAL). The number of desktops increases to a maximum of 450 during the peak sales season. When the staff increases to its highest level, many employees use desktops that were inactive for a long time. These desktops run older versions of software.
The network contains five servers that run Microsoft Windows 2000 Server. One of the servers also runs Microsoft Systems Management Server 2.0.
The company is planning the following technology changes:
Deploy the latest version of Systems Management Server so that the latest version of Office Professional can be deployed and the company can manage its desktop count and other software.
Standardize the desktop applications. This task is difficult because staffing levels fluctuate.
Current Licensing Solution
The desktop software was licensed through an Open Business agreement that ended in
2002.
Business Goals
Tailspin Toys wants to use the latest technology to meet customer demands. However, the company requires flexibility in purchasing to meet its organizational needs. The chief financial officer (CFO) suspects that the cost of maintaining the latest technology will exceed the company budget, particularly during the slow seasons, when the desktop requirements are reduced. In addition, the CFO states that she wants the company to own all assets.
The company needs a solution that will meet its technology requirements without exceeding its budget goals.
It is currently January, which is a slow sales season. The company needs to enter a licensing agreement as soon as possible to prepare for the peak sales season.
End of repeated scenario
Tailspin Toys needs to update all the older versions of Microsoft Office Professional. What should the company do?
You are a licensing specialist. Your customer is Tailspin Toys, a gift retailer.
Company Background
The peak sales season for Tailspin Toys is in July. During July, the number of employees increases by as much as 50 percent. During the remainder of the year, the company has a core staff of 300 employees.
Network Description
The Tailspin Toys network contains 300 desktops that run Microsoft Office 2000
Professional and the Core client access license (CAL). The number of desktops increases to a maximum of 450 during the peak sales season. When the staff increases to its highest level, many employees use desktops that were inactive for a long time. These desktops run older versions of software.
The network contains five servers that run Microsoft Windows 2000 Server. One of the servers also runs Microsoft Systems Management Server 2.0.
The company is planning the following technology changes:
Deploy the latest version of Systems Management Server so that the latest version of Office Professional can be deployed and the company can manage its desktop count and other software.
Standardize the desktop applications. This task is difficult because staffing levels fluctuate.
Current Licensing Solution
The desktop software was licensed through an Open Business agreement that ended in
2002.
Business Goals
Tailspin Toys wants to use the latest technology to meet customer demands. However, the company requires flexibility in purchasing to meet its organizational needs. The chief financial officer (CFO) suspects that the cost of maintaining the latest technology will exceed the company budget, particularly during the slow seasons, when the desktop requirements are reduced. In addition, the CFO states that she wants the company to own all assets.
The company needs a solution that will meet its technology requirements without exceeding its budget goals.
It is currently January, which is a slow sales season. The company needs to enter a licensing agreement as soon as possible to prepare for the peak sales season.
End of repeated scenario
Tailspin Toys needs to update all the older versions of Microsoft Office Professional. What should the company do?
Correct Answer: B
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