QUESTION NO: 1
Which three statements about configuring a Call Center with the Elite offer are true? (Choose three.)
Which three statements about configuring a Call Center with the Elite offer are true? (Choose three.)
Correct Answer: B,C,D
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QUESTION NO: 2
Refer to the exhibit.
You configured vectors in New York and Denver locations to look ahead interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find that all calls are interflowing to Denver.
What would cause all calls to interflow to Denver?
Refer to the exhibit.
You configured vectors in New York and Denver locations to look ahead interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find that all calls are interflowing to Denver.
What would cause all calls to interflow to Denver?
Correct Answer: C
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QUESTION NO: 3
For a split Day report, how many days of historical data show in the Basic Call management System (BCMS)?
For a split Day report, how many days of historical data show in the Basic Call management System (BCMS)?
Correct Answer: A
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QUESTION NO: 4
In an Expert Agent Selection (EAS) Call Center, the customer wants queued calls to be answered by the agent that has been available the longest. Skill level is not be taken into account when routing the queued calls to an agent.
To meet this requirement, to which type of call distribution method should the hunt group> be configured?
In an Expert Agent Selection (EAS) Call Center, the customer wants queued calls to be answered by the agent that has been available the longest. Skill level is not be taken into account when routing the queued calls to an agent.
To meet this requirement, to which type of call distribution method should the hunt group> be configured?
Correct Answer: A
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QUESTION NO: 5
Which properties of the call center must be configured so that hunt groups are treated as skill hunt groups for the Automatic Call Distribution (ACD)?
Which properties of the call center must be configured so that hunt groups are treated as skill hunt groups for the Automatic Call Distribution (ACD)?
Correct Answer: A
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QUESTION NO: 6
When a customer upgrades from Basic Avaya Call Center to Avaya Aura Call Center Elite, which three features are added? (Choose three.)
When a customer upgrades from Basic Avaya Call Center to Avaya Aura Call Center Elite, which three features are added? (Choose three.)
Correct Answer: A,D,E
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QUESTION NO: 7
Which option describes a feature access code?
Which option describes a feature access code?
Correct Answer: D
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