SAP Certified Associate - Organizational Change Management - C-OCM-2503 Free Exam Questions

A. A predefined structure and scope of topics help to cover all relevant aspects

B. The focus on topics that didn't go well saves time during the workshop

C. Clear rules of engagement, such as "avoid finger-pointing," facilitate the process

D. A workshop setting is the best way to capture lessons learned

E. The results of the lessons learned activity should be treated confidentially

A. Input of the project manager on experiences with change networks in previous projects

B. Input of the change manager on the change network approach and the change agent role

C. Input of the project sponsor on the importance of the project for the company

D. Input of the subproject managers on challenges and hurdles in their respective area of responsibility

A. Employee representative or works council

B. The project sponsor

C. The IT department

D. Senior managers of impacted business units

E. The HR department

A. Defined process for monitoring the selected user adoption indicators

B. Agreed list of appropriate user adoption indicators before and after go-live

C. Identified business stakeholders to be informed about the analysis results

D. Agreed catalog of strategies to mitigate user adoption risks or issues

A. Regarding change realization, it is important to actively support the business units in the development of a new operating model.

B. Regarding change communication, it is important to develop a compelling, comprehensive change story.

C. Regarding change effectiveness, it is important to use a balanced combination of change effectiveness measures.

D. Regarding change leadership, it is important to establish stakeholder management as an ongoing activity.

E. Regarding change strategy, it is important to fulfill the expectations towards change management.

A. Refer to the advantages of an agile approach for continuously updating and refining the change plan

B. Explain that early granular planning is often a waste of time and resources, as many factors can still have an impact on the change plan

C. Point out that the change plan will only be provided at a very generic level and all refinements will be documented in an open activity list

D. Ask the project lead to provide a detailed project plan for all implementation waves as a basis for elaborating the change plan

A. Design the future operating model for impacted business units and plan the implementation

B. Identify resource constraints within impacted business units and develop mitigation activities

C. Define new roles and responsibilities and adapt organizational policies and procedures

D. Develop personas for the communication of the change impact and create communication assets

A. Involve employee representatives if required due to legal regulations

B. Inform the steering committee about the time schedule for the pulse check

C. Plan the survey waves for the remaining project duration

D. Develop the questions and prepare the questionnaire in a survey platform

A. Preventing opponents from forming an alliance against the project

B. Working on changing their attitude towards the project

C. Trying to reduce their influence on the project success

D. Ignoring the opponents and focusing on the skeptics