Applying recommended Event Management best practice guidelines, which of the following alerts should be processed first?

What is the function of the External Communication Channel (ECC) Queue? (Choose three.)
To determine the top incidents for the CI associated with an alert, where is the best place to look?
Based on the information shown, which of the following three alerts should be processed first?
A support agent resolves an incident associated with an alert, but the alert does automatically close even though the evt_mgmt.incident_closes_alert property is set appropriately to close the alert.
What is the most likely cause of this issue?
A dynamic grouping of CIs based upon common criteria (filtered CI classes) that can be visualized in operator workspace is called?
If more than one event rule applies to a particular event or metric, which of the event rules will run based upon the Order of execution number?
What applications are included in the ITOM Health solution?
Choose 3 answers
If events are not matching to alerts as you would like, what field should be changed?