QUESTION NO: 1
What is normally done when a Root Cause and a Workaround are identified for a problem to document the quickest known resolution?
What is normally done when a Root Cause and a Workaround are identified for a problem to document the quickest known resolution?
Correct Answer: C
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QUESTION NO: 2
Which is the process responsible for delivering items that have been ordered from a Service Catalog?
Which is the process responsible for delivering items that have been ordered from a Service Catalog?
Correct Answer: B
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QUESTION NO: 3
By default, when using Inbound actions, what happens if an email is received which has an Incident watermark?
By default, when using Inbound actions, what happens if an email is received which has an Incident watermark?
Correct Answer: A
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QUESTION NO: 4
How is the Resource Management application activated?
How is the Resource Management application activated?
Correct Answer: D
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QUESTION NO: 5
The root cause, workaround, and a fix to a problem have been identified, but management has decided not to implement the solution. Which action does the problem coordinator take regarding the problem record?
The root cause, workaround, and a fix to a problem have been identified, but management has decided not to implement the solution. Which action does the problem coordinator take regarding the problem record?
Correct Answer: A
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QUESTION NO: 6
You have just released a new Change Model to the testers. Testers report they can see the old change models but cannot see the new change model on the change landing page. What could cause this?
You have just released a new Change Model to the testers. Testers report they can see the old change models but cannot see the new change model on the change landing page. What could cause this?
Correct Answer: A
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QUESTION NO: 7
The State field tracks the current status of a problem record. Each state has a label, value, and constant. For the Fix in Progress state:
* Label: Fix in Progress
* Value: 104
* Constant: ProblemState.FIX_IN_PROGRESS
Which script is used to add a pre-requisite for transitioning from the Fix in Progress state?
The State field tracks the current status of a problem record. Each state has a label, value, and constant. For the Fix in Progress state:
* Label: Fix in Progress
* Value: 104
* Constant: ProblemState.FIX_IN_PROGRESS
Which script is used to add a pre-requisite for transitioning from the Fix in Progress state?
Correct Answer: B
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QUESTION NO: 8
Which of the following can leverage user criteria for controling access?
Choose 2 answers
Which of the following can leverage user criteria for controling access?
Choose 2 answers
Correct Answer: A,C
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