ServiceNow Certified Implementation Specialist - IT Service Management - CIS-ITSM Free Exam Questions

QUESTION NO: 1
ServiceNow is very flexible platform. Therefore, it is encouraged to customize ITSM processes to match any requirements from the customer.

Correct Answer: B
Explanation: (Only visible to Actual4test members)
QUESTION NO: 2
If a change is linked to an incident, the incident's state will automatically change to On Hold once the change is updated.

Correct Answer: B
QUESTION NO: 3
Article Versioning can be enabled by setting the property "Enable article versioning feature" to Yes.

Correct Answer: A
QUESTION NO: 4
How will the system behave if "com.snc.incident.autoclose.based on.resolved_at" property was set to No?

Correct Answer: B
QUESTION NO: 5
In which phase of the incident management lifecycle do incidents typically gel escalated?

Correct Answer: C
QUESTION NO: 6
The change management lifecycle steps, in order, include:

Correct Answer: A
QUESTION NO: 7
How can you remove demo data?

Correct Answer: C
Explanation: (Only visible to Actual4test members)
QUESTION NO: 8
Primary tables associated with request fulfillment begin with the prefix _____________.

Correct Answer: C
QUESTION NO: 9
Which of these are considered configuration base items? (Choose three.)

Correct Answer: A,B,E
QUESTION NO: 10
According to the OOTB implementation, you can only create normal change or emergency change from a problem, but not standard change.

Correct Answer: A
QUESTION NO: 11
Which of the following steps should be followed to configure Assignment group field in the incident table to allow selection from a certain set of groups? (Choose two.)

Correct Answer: B,C
QUESTION NO: 12
An administrator has unchecked the "Enable content pack creation" checkbox after users had created content packs.
What is the impact of this change?

Correct Answer: C
QUESTION NO: 13
Users have been given Read/Write access to product support cases through criteria-based sharing rules. A user's profile only has the Read permission for cases.
What can the user expect regarding their ability to edit product support cases?

Correct Answer: B
QUESTION NO: 14
A user has a profile with read-only permissions for the case object.
How can the user be granted edit permission for cases?

Correct Answer: A
QUESTION NO: 15
Configuration items (Cls) can be connected to each other. Terms such as Runs on, Depends On, or Contains are examples of a _____________.

Correct Answer: A
QUESTION NO: 16
An Apex trigger creates an Order__c record every time an Opportunity is won by a Sales Rep. Recently the trigger is creating two orders.
What is the optimal method for a developer to troubleshoot this?

Correct Answer: A
QUESTION NO: 17
Universal Containers has a workflow rule that sends an email alert to the VP of Sales when a large deal is won. The VP is reporting that these emails are NOT being delivered.
Which two tools should be used to determine the problem? (Choose two.)

Correct Answer: C,D
QUESTION NO: 18
Which of the following is set as the default value for Category in Incident form?

Correct Answer: A
Explanation: (Only visible to Actual4test members)
QUESTION NO: 19
Which of the following are valid Request States? (Choose all that apply.)

Correct Answer: B,C
QUESTION NO: 20
Which two statements are true regarding Salesforce Customer Community members? (Choose two.)

Correct Answer: A,C
QUESTION NO: 21
Which of the following plugins is needed in order to add a survey when calculating risk in change requests?

Correct Answer: C
QUESTION NO: 22
Which table can be used to build a report to see which knowledge articles are no longer viewed by users?

Correct Answer: D
Explanation: (Only visible to Actual4test members)
QUESTION NO: 23
Best Practices for using service catalog categories include _____________.

Correct Answer: D
QUESTION NO: 24
Which one of the following is NOT an addition of Knowledge v3 over the Legacy Knowledge?

Correct Answer: A
Explanation: (Only visible to Actual4test members)
QUESTION NO: 25
When evaluating change request states in a script include, which is the preferred method for referencing a state?

Correct Answer: A
QUESTION NO: 26
Business rules require a Contact to always be created when a new Account is created.
What can be used when developing a custom screen to ensure an Account is not created if the creation of the Contact fails?

Correct Answer: D
QUESTION NO: 27
What will be the new state once you click on the "Mark Duplicate" button in the problem form?

Correct Answer: D
QUESTION NO: 28
A company wants to incorporate a third-party web service to set the Address fields when an Account is inserted, if they have not already been set.
What is the optimal way to achieve this?

Correct Answer: D
QUESTION NO: 29
What is the correct order of steps to follow when working with inbound change sets?

Correct Answer: A
QUESTION NO: 30
A user receives the generic "An internal server error has occurred" while interacting with a custom Lightning Component.
What should the developer do to ensure a more meaningful message?

Correct Answer: D
QUESTION NO: 31
If you modify base instance process, it will be skipped during upgrades.

Correct Answer: A
QUESTION NO: 32
What knowledge management capability allows users to as and answer questions among peers within a knowledge base?

Correct Answer: C
QUESTION NO: 33
Configuration items can be created from asset management.

Correct Answer: A
Explanation: (Only visible to Actual4test members)
QUESTION NO: 34
It is important to define the VIP users in order to correctly calculate incident priority.

Correct Answer: B
Explanation: (Only visible to Actual4test members)
QUESTION NO: 35
The Standard Change Template [std_change_record_producer] table is extended from the _____________ table.

Correct Answer: C
QUESTION NO: 36
Which of the following are valid states for Normal Change requests? (Choose all that apply.)

Correct Answer: B,D,E
QUESTION NO: 37
Which of the following is NOT a way service catalog requests may be submitted in a baseline ServiceNow instance?

Correct Answer: C
QUESTION NO: 38
Which module is used to view a list of Knowledge Bases?

Correct Answer: D
QUESTION NO: 39
Using User Criteria, access to catalog categories and catalog items can be applied based on _____________.
(Choose three.)

Correct Answer: A,C,D

QUALITY AND VALUE

Actual4test Practice Exams are written to the highest standards of technical accuracy, using only certified subject matter experts and published authors for development - no all study materials.

Tested and Approved

We are committed to the process of vendor and third party approvals. We believe professionals and executives alike deserve the confidence of quality coverage these authorizations provide.

Easy to Pass

If you prepare for the exams using our Actual4test testing engine, It is easy to succeed for all certifications in the first attempt. You don't have to deal with all dumps or any free torrent / rapidshare all stuff.

Try Before Buy

Actual4test offers free demo of each product. You can check out the interface, question quality and usability of our practice exams before you decide to buy.