This QFD matrix was used in the design process for a ball point pen. What symbol is appropriate for the square labeled 11?

Which of the following measures is used to show the ratio of defects to units?
Which of the following tools can be used to identify and quantify the source of a problem?
SCENARIO
A Six Sigma team is measuring the moisture content of corn starch as it leaves the conveyer belt of a dryer. They collect one sample four cups of starch at times indicated in the chart at fixed locations labeled A, B, C, and D across the end of the belt. See the diagram below.

Find the equation of the regression line for these sample data points: (1, 7) (3, 3) ( 3, 2) (5, -1)

In a series of linked processes and associated feedback loops the product or service flows ________ and the information flows ________.
Which of the following techniques would help increase process stability when the cause of variation is a cluttered work station?
This table displays the inventory of fasteners in a storage cabinet. An item is selected at random from the fastener cabinet. Find the approximate probability it is size 3/4.

After the major headings of a tree diagram have been broken into greater detail, what is the next step that should be taken?
A sample of size 50 from machine A has a mean of 18.2 and standard deviation 3.1. A sample of size 40 from machine B has mean 17.6 and standard deviation 2.8. Do these data indicate that the population for machine A has a larger mean? Assume the populations are normal.
Is it safe to assume that the interaction effects are negligible?

Is this a left-tail, right-tail or two-tail test?
Which of the following tools has the highest resolution?
An x-bar and R chart has four part measurements per sample. The control limits on the averages chart are 2.996 and 3.256. Assume the process data form a normal distribution. What is the probability that the next part measurement falls outside the control limits?