QUESTION NO: 1
Universal Containers is using a private sharing model. The U.S. sales director needs full access to all records owned by the U.S. sales representatives.
How can this can be accomplished?
Universal Containers is using a private sharing model. The U.S. sales director needs full access to all records owned by the U.S. sales representatives.
How can this can be accomplished?
Correct Answer: D
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QUESTION NO: 2
What should an administrator consider when setting up Case Feed?
What should an administrator consider when setting up Case Feed?
Correct Answer: B
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QUESTION NO: 3
Which two chart types should be used to display summary values from two different levels of grouping in a report? (Choose two.)
Which two chart types should be used to display summary values from two different levels of grouping in a report? (Choose two.)
Correct Answer: B,D
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QUESTION NO: 4
Universal Containers is onboarding ten new employees in two weeks.
Which two methods should a System Administrator use to create user records in Salesforce, without activating them? (Choose two.)
Universal Containers is onboarding ten new employees in two weeks.
Which two methods should a System Administrator use to create user records in Salesforce, without activating them? (Choose two.)
Correct Answer: B,C
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QUESTION NO: 5
A System Administrator needs to import new leads from a tradeshow and assign ownership based on country.
Some of the leads may already be in the system.
Which two actions should be taken to meet this requirement? (Choose two.)
A System Administrator needs to import new leads from a tradeshow and assign ownership based on country.
Some of the leads may already be in the system.
Which two actions should be taken to meet this requirement? (Choose two.)
Correct Answer: B,D
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QUESTION NO: 6
When case assignment rules are being set up, in which two places should cases be assigned? (Choose two.)
When case assignment rules are being set up, in which two places should cases be assigned? (Choose two.)
Correct Answer: A,B
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QUESTION NO: 7
Universal Containers has activated Web-to-Case on their corporate website. IT configured Auto-Response to thank the customer for logging the case and activated Assignment Rules based on the state (USA) in which the customer resides. Case ownership is therefore determined and routed to the corresponding queue - North, South, East, or West. Customer Cases that do not meet the existing criteria should be assigned to Queue - World.
What solution will satisfy this requirement?
Universal Containers has activated Web-to-Case on their corporate website. IT configured Auto-Response to thank the customer for logging the case and activated Assignment Rules based on the state (USA) in which the customer resides. Case ownership is therefore determined and routed to the corresponding queue - North, South, East, or West. Customer Cases that do not meet the existing criteria should be assigned to Queue - World.
What solution will satisfy this requirement?
Correct Answer: C
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