QUESTION NO: 1
Which of the following would be most useful in helping to implement a workaround as quickly as possible?
Which of the following would be most useful in helping to implement a workaround as quickly as possible?
Correct Answer: C
Vote an answer
QUESTION NO: 2
Which of the following defines the level of protection in Information Security Management?
Which of the following defines the level of protection in Information Security Management?
Correct Answer: D
Vote an answer
QUESTION NO: 3
Hierarchic escalation is BEST described as?
Hierarchic escalation is BEST described as?
Correct Answer: B
Vote an answer
QUESTION NO: 4
Which process is responsible for managing relationships with vendors?
Which process is responsible for managing relationships with vendors?
Correct Answer: A
Vote an answer
QUESTION NO: 5
Which one of the following is the BEST definition of the term service management?
Which one of the following is the BEST definition of the term service management?
Correct Answer: C
Vote an answer
QUESTION NO: 6
Which of the following are types of service defined in ITIL?
1.Core
2.Enabling
3.Special
Which of the following are types of service defined in ITIL?
1.Core
2.Enabling
3.Special
Correct Answer: D
Vote an answer
QUESTION NO: 7
Which stage of the service lifecycle is MOST concerned with defining policies and objectives?
Which stage of the service lifecycle is MOST concerned with defining policies and objectives?
Correct Answer: A
Vote an answer
QUESTION NO: 8
Which of the following are included within Release and Deployment Models?
1) Roles and responsibilities
2) Template release and deployment
3) Supporting systems, tools and procedures.
4) Handover activities and responsibilities
Which of the following are included within Release and Deployment Models?
1) Roles and responsibilities
2) Template release and deployment
3) Supporting systems, tools and procedures.
4) Handover activities and responsibilities
Correct Answer: D
Vote an answer
QUESTION NO: 9
Which one of the following is NOT a valid purpose or objective of problem management?
Which one of the following is NOT a valid purpose or objective of problem management?
Correct Answer: A
Vote an answer
QUESTION NO: 10
The multi-level SLA' is a three-layer structure. Which one of the following layers is NOT part of this type of SLA?
The multi-level SLA' is a three-layer structure. Which one of the following layers is NOT part of this type of SLA?
Correct Answer: C
Vote an answer
QUESTION NO: 11
Where would all the possible service improvement opportunities be recorded?
Where would all the possible service improvement opportunities be recorded?
Correct Answer: C
Vote an answer