EXIN Foundation Bridge Exam IT Service Management ISO/IEC 20000 - EX0-110 Free Exam Questions

A. consistent implementation of the PDCA cycle in IT Service Management

B. improved compatibility with other management systems

C. the possibility of increasing business success by means of a self-assessment process

D. a focus on Information Security Management above all other processes

A. The location of the services

B. The size of the infrastructure

C. The number of staff

D. The specific processes undertaken

A. it must include the documented procedures specified by the standard

B. It must never include any know-how of the organization

C. it must include the scope of the organization's service management plan

D. it must be available in at least one hard copy and approved

A. Quality is when the requirements and expectations of all stakeholders involved in the product lifecycle are being fulfilled.

B. Quality is when all features of a service which are agreed with the customer are being delivered to the customer.

C. Quality is when the expectations from the customer to a certain service or product are being delivered to the customer.

D. Quality is when the agreed service levels of a specific and defined service are met during more then six subsequent periods.

A. It provides a guideline for the Quality Management measures that must be taken to implement quality policy in an organization.

B. It allows the suppliers to have full visibility of the organization's internal processes.

C. It defines specific Key Performance Indicators (KPIs) upon which service performance can be assessed.

D. It forces the organization to adopt a hierarchical management approach.

A. Service culture

B. Documented processes

C. Continual improvement

D. Accelerated performance