QUESTION NO: 1
Which of the following are benefits to the business of implementing service transition?
1.Better reuse and sharing of assets across projects and resources
2.Reduced cost to design new services
3.Result in higher volume of successful changes
Which of the following are benefits to the business of implementing service transition?
1.Better reuse and sharing of assets across projects and resources
2.Reduced cost to design new services
3.Result in higher volume of successful changes
Correct Answer: A
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QUESTION NO: 2
Within service design, what is the key output handed over to service transition?
Within service design, what is the key output handed over to service transition?
Correct Answer: A
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QUESTION NO: 3
Implementation of ITIL service management requires the preparation and planning of the effective and efficient use of "the four Ps." What are these four Ps?
Implementation of ITIL service management requires the preparation and planning of the effective and efficient use of "the four Ps." What are these four Ps?
Correct Answer: D
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QUESTION NO: 4
Who is responsible for defining metrics for change management?
Who is responsible for defining metrics for change management?
Correct Answer: A
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QUESTION NO: 5
What is defined as the ability of a service, component or configuration item (CI) to perform its agreed function when required?
What is defined as the ability of a service, component or configuration item (CI) to perform its agreed function when required?
Correct Answer: B
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QUESTION NO: 6
What type of record should you raise when a problem diagnosis is complete and a workaround is available?
What type of record should you raise when a problem diagnosis is complete and a workaround is available?
Correct Answer: C
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QUESTION NO: 7
The multi-level SLA' is a three-layer structure. Which one of the following layers is NOT part of this type of SLA?
The multi-level SLA' is a three-layer structure. Which one of the following layers is NOT part of this type of SLA?
Correct Answer: C
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QUESTION NO: 8
Which of the following statements describes the objectives of service asset and configuration management?
1.To identify, control, report and verify service assets and configuration items (CIs)
2.To account for, manage and protect the integrity of service assets and configuration items
3.To establish and maintain an accurate and complete configuration management system
4.To document all security controls together with their operation and maintenance
Which of the following statements describes the objectives of service asset and configuration management?
1.To identify, control, report and verify service assets and configuration items (CIs)
2.To account for, manage and protect the integrity of service assets and configuration items
3.To establish and maintain an accurate and complete configuration management system
4.To document all security controls together with their operation and maintenance
Correct Answer: D
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QUESTION NO: 9
How many people should be accountable for a process as defined in the RACI model?
How many people should be accountable for a process as defined in the RACI model?
Correct Answer: A
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QUESTION NO: 10
A Service design package (SDP) would normally be produced for which of the following?
1.A new IT service
2.A major change to an IT service
3.An emergency change to an IT service
4.An IT service retirement
A Service design package (SDP) would normally be produced for which of the following?
1.A new IT service
2.A major change to an IT service
3.An emergency change to an IT service
4.An IT service retirement
Correct Answer: A
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QUESTION NO: 11
Which of the following identifies the purpose of design coordination?
Which of the following identifies the purpose of design coordination?
Correct Answer: C
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