Genesys Cloud CX Certified Professional - Consolidated - GCP-GCX Free Exam Questions

A. Knowledge-based features, such as FAQs and communities.

B. Call center features, such as ACD and scripting.

C. Directory capabilities, such as advanced search, profiles, and keyword searching.

D. Unified communications features, such as telephony, unified messaging, voice conferencing, and auto-attendant.

A. Tell John to be patient and wait for the email to arrive.

B. Resend the invite.

C. Submit a ticket to Genesys Cloud CX support.

D. Add John to Genesys Cloud CX again so that a new invitation will be generated.

A. Genesys Cloud CX WebRTC phone runs in the browser.

B. It is assigned to a specific user and only that user has permission to use the phone.

C. A WebRTC phone has no additional hardware or software requirements, apart from a supported browser.

D. A WebRTC phone can be used even when disconnected from the Cloud.

A. It has to be created manually.

B. It is a telecommunication scheme where telephone numbers are assigned to subscribers and telephony endpoints.

C. Numbering plan is also known as a dial plan.

D. Numbering plan can be added or modified based on the organizational requirements.

A. Create a pool of extensions.

B. Add the extension to the dial plan.

C. Assign the extension to the user's phone.

D. Buy the extension number from the carrier.

A. Determine how long to retain recordings and whether to archive or delete them.

B. Automatically assign an evaluation for all calls over 5 minutes.

C. Update the Do Not Call list with records that have the appropriate wrap-up code.

D. Set up a schedule to run a daily report.

E. Specify time sets as a matching criteria.

A. Genesys Cloud CX API

B. Genesys Cloud CX Reporting and Analytics

C. Genesys Cloud CX Architect

D. Genesys Cloud CX Workforce Management