QUESTION NO: 1
A queue can only use Predictive Routing after 30 days of historical data has been collected.
(True/False)
Response:
A queue can only use Predictive Routing after 30 days of historical data has been collected.
(True/False)
Response:
Correct Answer: A
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QUESTION NO: 2
Which outcome does AI in Predictive Routing aim to improve the most?
Response:
Which outcome does AI in Predictive Routing aim to improve the most?
Response:
Correct Answer: C
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QUESTION NO: 3
Which are AI-related capabilities used in Genesys Predictive Routing?
(Choose two)
Response:
Which are AI-related capabilities used in Genesys Predictive Routing?
(Choose two)
Response:
Correct Answer: B,D
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QUESTION NO: 4
Which two export formats are supported when exporting GPE reports?
(Choose two)
Response:
Which two export formats are supported when exporting GPE reports?
(Choose two)
Response:
Correct Answer: A,C
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QUESTION NO: 5
What must be deployed to a website to enable web tracking for Predictive Engagement?
Response:
What must be deployed to a website to enable web tracking for Predictive Engagement?
Response:
Correct Answer: A
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QUESTION NO: 6
Which elements are configured during the initial creation of a queue in Genesys Cloud?
(Choose two)
Response:
Which elements are configured during the initial creation of a queue in Genesys Cloud?
(Choose two)
Response:
Correct Answer: A,B
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QUESTION NO: 7
To utilize predictive routing to its best potential, at least _____ days of data is required.
Response:
To utilize predictive routing to its best potential, at least _____ days of data is required.
Response:
Correct Answer: C
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QUESTION NO: 8
Which data points are critical for running a GPR benefit assessment?
(Choose two)
Response:
Which data points are critical for running a GPR benefit assessment?
(Choose two)
Response:
Correct Answer: B,C
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