QUESTION NO: 1
Which feature in Genesys Cloud allows agents to exchange their shifts?
Response:
Which feature in Genesys Cloud allows agents to exchange their shifts?
Response:
Correct Answer: D
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QUESTION NO: 2
Choose the metrics available in service goal templates.
Response:
Choose the metrics available in service goal templates.
Response:
Correct Answer: B,C
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QUESTION NO: 3
Which of the following is NOT a component of a management unit?
Response:
Which of the following is NOT a component of a management unit?
Response:
Correct Answer: A
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QUESTION NO: 4
Which two key elements should be considered when creating a management unit?
(Choose two)
Response:
Which two key elements should be considered when creating a management unit?
(Choose two)
Response:
Correct Answer: A,B
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QUESTION NO: 5
Which two aspects can intraday monitoring help manage in workforce management?
(Choose two)
Response:
Which two aspects can intraday monitoring help manage in workforce management?
(Choose two)
Response:
Correct Answer: C,D
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QUESTION NO: 6
Which two aspects can intraday monitoring help track in workforce management?
(Choose two)
Response:
Which two aspects can intraday monitoring help track in workforce management?
(Choose two)
Response:
Correct Answer: A,B
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QUESTION NO: 7
An Agent cannot edit a time-off request after it has been created.
Response:
An Agent cannot edit a time-off request after it has been created.
Response:
Correct Answer: B
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QUESTION NO: 8
Which two components are configured in a service goal template?
(Choose two)
Response:
Which two components are configured in a service goal template?
(Choose two)
Response:
Correct Answer: A,B
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QUESTION NO: 9
When setting up a work plan, which setting allows you to configure shift activities?
Response:
When setting up a work plan, which setting allows you to configure shift activities?
Response:
Correct Answer: D
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QUESTION NO: 10
Which real-time adherence overview chart helps supervisors determine the percentage of agents with a positive, negative, or neutral influence on performance?
Response:
Which real-time adherence overview chart helps supervisors determine the percentage of agents with a positive, negative, or neutral influence on performance?
Response:
Correct Answer: C
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