QUESTION NO: 1
Risk mitigation HP Care Packs Services mitigates the risk of downtime on a customer's business through
which specific service?
Risk mitigation HP Care Packs Services mitigates the risk of downtime on a customer's business through
which specific service?
Correct Answer: B
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QUESTION NO: 2
A customer has set aside a budget to cover refreshment of their printing and PC hardware. They are
interested in contracting with a hardware manufacturer for services because their IT department does not
have adequate resources.
The contract would include the following provisions:
1 . Faster response times
2 . Multi-vendor repair services
3 . Onsite engineer
4 . Lease new equipment
Which HP PPS Services offering best meets this customer's needs?
A customer has set aside a budget to cover refreshment of their printing and PC hardware. They are
interested in contracting with a hardware manufacturer for services because their IT department does not
have adequate resources.
The contract would include the following provisions:
1 . Faster response times
2 . Multi-vendor repair services
3 . Onsite engineer
4 . Lease new equipment
Which HP PPS Services offering best meets this customer's needs?
Correct Answer: A
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QUESTION NO: 3
Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?
Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?
Correct Answer: A
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QUESTION NO: 4
Which HP PPS Service is paid as an up-front cost at the time of the purchase?
Which HP PPS Service is paid as an up-front cost at the time of the purchase?
Correct Answer: A
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QUESTION NO: 5
Which type of HP Care Pack Service helps to eliminate the negative effects of equipment downtime on a
customer's business?
Which type of HP Care Pack Service helps to eliminate the negative effects of equipment downtime on a
customer's business?
Correct Answer: A
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QUESTION NO: 6
A customer set aside a budget to cover refreshment of the hardware fleet. They would like to make sure
the new devices are functioning and therefore are interested in repair services from the manufacturer.
They have several offices and branch offices across the country. The customer would like to have one
agreement that covers all of the fleet, independent of geography, offering the same service level. Which
offer best meets this customer's needs?
A customer set aside a budget to cover refreshment of the hardware fleet. They would like to make sure
the new devices are functioning and therefore are interested in repair services from the manufacturer.
They have several offices and branch offices across the country. The customer would like to have one
agreement that covers all of the fleet, independent of geography, offering the same service level. Which
offer best meets this customer's needs?
Correct Answer: D
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