ISEB ITIL Foundation Certificate in IT Service Management - ISEB-ITILV3F Free Exam Questions

A. Provides Guidance for the development of services and service management processes:
SERVICE DESIGN

B. Ensures that organisations are in a position to handle the costs and risks associated with their service portfolios: SERVICE STRATEGY

C. Contains guidance on transferring the control of services between customers and service providers: SERVICE TRANSITION

D. Contains guidance on supporting operations through new models and architectures, such as shared services: CONTINUAL SERVICE IMPROVEMENT

A. It provides the guidance necessary for an integrated approach as required by ISO/IEC
20000

B. It is also structured around the Service Lifecycle

C. It provides guidance to specific industry sectors and types of organization

D. It consists of five publications

A. Impact, priority and urgency are independent of each other

B. Urgency should be based on impact and priority

C. Impact should be based on urgency and priority

D. Priority should be based on impact and urgency

A. IT Operations Control and Facilities Management

B. Network Management and Application Management

C. Facilities Management and Technical Management

D. Technical Management and Application Management

A. Separate procedures

B. Less urgency

C. Less documentation

D. Longer timescales

A. Service Transition

B. Service Strategy

C. Service Design

D. Service Operation

A. To ensure that an agreed level of IT service is provided for all current IT services

B. To ensure that sufficient capacity is provided to deliver the agreed performance of services

C. To carry out the Service Operations activities needed to support current IT services

D. To create and populate a Service Catalogue

A. The Service Level Manager

B. The IT Service Continuity Manager

C. The Supplier Manager

D. The Service Catalogue Manager

A. 1 and 3 only

B. 2 and 3 only

C. None of the above

D. 1 and 2 only

A. At the same time as the service is designed

B. After the service has been designed, before the service is handed over to Service Transition

C. Before the service is designed

D. As part of Service Transition