EXIN ITIL Foundation (V4) - ITIL Free Exam Questions

A. Problem identification

B. Error control

C. Problem control

D. Problem analysis

A. risks

B. outputs

C. costs

D. outcomes

A. To align the organization's practices and services with changing business needs

B. To establish and nurture the links between the organization and its stakeholders

C. To support the agreed quality of a service handling all agreed, userinitiated service requests

D. To set clear business-based targets for service performance

A. Configuration of an organization's resources

B. Results desired by a stakeholder

C. Functionality offered by a product or service

D. Tangible or intangible deliverables

A. A service desk agent provides support to user.

B. A license allows a user to install a software product

C. A mobile phone enables a user to work remotely

D. A password allows a user connect to a Wifi network

A. To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents

B. To capture demand for incident resolution and service requests

C. To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

D. To support the agreed service quality by effective handling of all agreed user-initiated service requests

A. A result for a stakeholder

B. A possible event that could cause harm or loss

C. A change of state that has significance for the management of a configuration item

D. Something created by carrying out an activity

A. Change enablement

B. Service level management

C. Service request management

D. Incident management

A. An IT asset

B. A change

C. A problem

D. An incident