EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) - ITSM20F Free Exam Questions

A. A request for the installation of a new bookkeeping package

B. A notification that a new toner cartridge has just been installed in a printer

C. Information about the rollout of a specific application

D. A report that the printer is not working

A. The progress should be monitored closely by an independent project manager to maintain objectivity.

B. Service improvement targets should be measurable, linked to business objectives and documented in a plan.

C. The service improvement targets should not change until the target is reached, or else no consistency is maintained

D. The progress of service improvement should be discussed at least weekly in the steering committee.

A. ITIL@

B. MOF

C. CobIT

D. CMMI@

A. to promote the adoption of an integrated process approach

B. to provide best practice guidance on security management

C. to promote the adoption of IT governance

D. to provide best practice guidance on IT Service Management

A. Service Contracts

B. Service Level Agreements (SLAs)

C. Operational Level Contracts

D. Underpinning Contracts

A. an analysis of the success or failure of

B. Releases Requests For Change (RFCs)

C. the frequency and type of Releases

D. the Release dates

A. Alignment of an audit nonconformity report to a re-audit report

B. Quality Management System certification by an approved body

C. Verification of supplier certification

D. Compliance with a requirement

A. Service Desk

B. Availability Management

C. Service Level Management

D. Incident Management