QUESTION NO: 1
You receive an email message from a prospect. The prospect expresses interest in your company's products and services.
You need to convert the email message to a Lead.
In Microsoft Outlook, which action should you take first?
You receive an email message from a prospect. The prospect expresses interest in your company's products and services.
You need to convert the email message to a Lead.
In Microsoft Outlook, which action should you take first?
Correct Answer: D
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QUESTION NO: 2
Which two record types require a reference to the subject tree? Each answer presents part of the solution. (Choose TWO)
Which two record types require a reference to the subject tree? Each answer presents part of the solution. (Choose TWO)
Correct Answer: B,C
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QUESTION NO: 3
What role do keywords play in the Knowledge Base?
What role do keywords play in the Knowledge Base?
Correct Answer: C
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QUESTION NO: 4
You create a personal dashboard that includes personal and system charts. The dashboard also contains the My Accounts view.
You need to share the dashboard with another user.
Which two objects should you share with the other user?(Choose TWO)
You create a personal dashboard that includes personal and system charts. The dashboard also contains the My Accounts view.
You need to share the dashboard with another user.
Which two objects should you share with the other user?(Choose TWO)
Correct Answer: B,C
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QUESTION NO: 5
CORRECT TEXT
Which definition is used to describe how users or equipment are combined to perform a service?
A selection rule
B. resource
C. scheduling
D. weekly schedule
CORRECT TEXT
Which definition is used to describe how users or equipment are combined to perform a service?
A selection rule
B. resource
C. scheduling
D. weekly schedule
Correct Answer:
C
QUESTION NO: 8
You create an Order from a Quote by using the Create Order process. On the Create Order dialog, which action should you perform?
You create an Order from a Quote by using the Create Order process. On the Create Order dialog, which action should you perform?
Correct Answer: C
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QUESTION NO: 9
Where can a user locate a list of recently updated records?
Where can a user locate a list of recently updated records?
Correct Answer: A
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