QUESTION NO: 1
Case Management -Knowledge Checkln a Job Recruitment application, business needs to schedule interviews for candidates who meet passing requirements. Each interview must be tracked from interview date/time to resolution date/time for quality control purposes. The status of interview can change from New, Open-Scheduled, Open-InProgress, Resolved-Rejected, and Resolved-Approved. What are the new records are essential for this application? (Choose Three) CH A Wait shape to hold processing until interview is completed.
Case Management -Knowledge Checkln a Job Recruitment application, business needs to schedule interviews for candidates who meet passing requirements. Each interview must be tracked from interview date/time to resolution date/time for quality control purposes. The status of interview can change from New, Open-Scheduled, Open-InProgress, Resolved-Rejected, and Resolved-Approved. What are the new records are essential for this application? (Choose Three) CH A Wait shape to hold processing until interview is completed.
Correct Answer: A,B,C
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QUESTION NO: 2
In a mortgage application, the user creates a loan request. In order for the loan request to be approved, the loan officer must receive the results of an appraisal. How would you configure the case types to reflect their relationship ?
In a mortgage application, the user creates a loan request. In order for the loan request to be approved, the loan officer must receive the results of an appraisal. How would you configure the case types to reflect their relationship ?
Correct Answer: B
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QUESTION NO: 3
Information about the case data is stored in which page on the Clipboard? (Choose One)
Information about the case data is stored in which page on the Clipboard? (Choose One)
Correct Answer: C
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QUESTION NO: 4
When does the Status of a case change when a Work Status change is configured on an Assignment shape? (Choose One)
When does the Status of a case change when a Work Status change is configured on an Assignment shape? (Choose One)
Correct Answer: D
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QUESTION NO: 5
Your organization has a standard loan request report that contains columns for loan ID, loan officer, work status, and a loan creation date. A manager requests a report that includes only loans created in the previous quarter and do not have a status of New. How would you configure the report filter to support this requirement? (Choose One)
Your organization has a standard loan request report that contains columns for loan ID, loan officer, work status, and a loan creation date. A manager requests a report that includes only loans created in the previous quarter and do not have a status of New. How would you configure the report filter to support this requirement? (Choose One)
Correct Answer: D
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QUESTION NO: 6
An application allows employees to submit expense reports on a weekly basis. Expense reports must be approved by both employee's manager and audited by finance. The tasks may be completed in any order, but both must be approved for payment to be made. How do you configure the approvals in the application (Choose One)
An application allows employees to submit expense reports on a weekly basis. Expense reports must be approved by both employee's manager and audited by finance. The tasks may be completed in any order, but both must be approved for payment to be made. How do you configure the approvals in the application (Choose One)
Correct Answer: A
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QUESTION NO: 7
In an online shopping application, the primary case type PurchaseOrder has two child case types: Payment and Packaging. In processing PurchaseOrder case PO-11, Payment case Pay-37 and Packaging case Pac-56 are created. Which statement about the processing of PO-11, Pay-37 and Pac-56 is correct ?
In an online shopping application, the primary case type PurchaseOrder has two child case types: Payment and Packaging. In processing PurchaseOrder case PO-11, Payment case Pay-37 and Packaging case Pac-56 are created. Which statement about the processing of PO-11, Pay-37 and Pac-56 is correct ?
Correct Answer: C
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