QUESTION NO: 1
You configure a service level to adjust assignment urgency to 100 when the goal interval lapses.
How does assignment urgency impact the deadline and passed deadline intervals?
You configure a service level to adjust assignment urgency to 100 when the goal interval lapses.
How does assignment urgency impact the deadline and passed deadline intervals?
Correct Answer: A
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QUESTION NO: 2
Select each description on the left and drag it to the correct field type on the right.
Select each description on the left and drag it to the correct field type on the right.
Correct Answer:
Explanation
Chart Description automatically generated
QUESTION NO: 3
A form must support accessibility.
How do you enable a user to specify a date?
A form must support accessibility.
How do you enable a user to specify a date?
Correct Answer: C
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QUESTION NO: 4
Which two control types allow you to display three balance transfer offers on a form with a single control, to prevent the customer from selecting more than one offer? (Choose Two)
Which two control types allow you to display three balance transfer offers on a form with a single control, to prevent the customer from selecting more than one offer? (Choose Two)
Correct Answer: A,C
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QUESTION NO: 5
An organization requests the following behavior for a case type that allows customers to place orders for fulfillment.
The application identifies customer information, such as user ID and locale, upon login.
Cases list the last 10 orders placed by the customer, including the order status.
Customers can select one of the previous 10 orders as the basis for the current order.
Select each piece of Information on the left and drag it to the appropriate Clipboard Location.
An organization requests the following behavior for a case type that allows customers to place orders for fulfillment.
The application identifies customer information, such as user ID and locale, upon login.
Cases list the last 10 orders placed by the customer, including the order status.
Customers can select one of the previous 10 orders as the basis for the current order.
Select each piece of Information on the left and drag it to the appropriate Clipboard Location.
Correct Answer:
Explanation
Graphical user interface, text, application Description automatically generated
QUESTION NO: 6
Based on security factors, which two options are considered strong passwords? (Choose Two)
Based on security factors, which two options are considered strong passwords? (Choose Two)
Correct Answer: A,C
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QUESTION NO: 7
Which piece of application content do you localize by using a Field Value rule?
Which piece of application content do you localize by using a Field Value rule?
Correct Answer: C
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QUESTION NO: 8
Which two configurations do you use to validate the minimum age of a new potential customer in the Collect Account lnformation assignment step? (Choose Two)
Which two configurations do you use to validate the minimum age of a new potential customer in the Collect Account lnformation assignment step? (Choose Two)
Correct Answer: A,E
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QUESTION NO: 9
How do you indicate the progress of a case toward resolution?
How do you indicate the progress of a case toward resolution?
Correct Answer: A
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