QUESTION NO: 1
A Platform Administrator at Cloud Kicks has set up a junior administrator as a delegated administrator in Salesforce. What should the Platform Administrator consider regarding delegated administrators?
A Platform Administrator at Cloud Kicks has set up a junior administrator as a delegated administrator in Salesforce. What should the Platform Administrator consider regarding delegated administrators?
Correct Answer: A
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QUESTION NO: 2
A Platform Administrator needs to create a new prompt template to automatically summarize customer cases for a sales team. The administrator wants to dynamically populate the response with data from the case record. What should the administrator use to display real Salesforce data in an agent response from a prompt template?
A Platform Administrator needs to create a new prompt template to automatically summarize customer cases for a sales team. The administrator wants to dynamically populate the response with data from the case record. What should the administrator use to display real Salesforce data in an agent response from a prompt template?
Correct Answer: B
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QUESTION NO: 3
A Platform Administrator at Cloud Kicks received a request from the head of sales operations to create a process in which opportunities must be validated by specific team leaders based on a mix of criteria. When the administrator analysed the list of criteria, they found that there were 30 potential sets of criteria that would identify the proper person to route the request to. How should the administrator fulfill this request?
A Platform Administrator at Cloud Kicks received a request from the head of sales operations to create a process in which opportunities must be validated by specific team leaders based on a mix of criteria. When the administrator analysed the list of criteria, they found that there were 30 potential sets of criteria that would identify the proper person to route the request to. How should the administrator fulfill this request?
Correct Answer: C
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QUESTION NO: 4
A Platform Administrator at Cloud Kicks would like to use Salesforce to start tracking details around its marketing efforts. They would like to track details around emails, trade shows, and webinars. Additionally, each of these initiatives will need to track different types of information.
How should the administrator accomplish this?
A Platform Administrator at Cloud Kicks would like to use Salesforce to start tracking details around its marketing efforts. They would like to track details around emails, trade shows, and webinars. Additionally, each of these initiatives will need to track different types of information.
How should the administrator accomplish this?
Correct Answer: A
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QUESTION NO: 5
Sales reps at Ursa Major Solar are having difficulty managing deals. The leadership team has asked a Platform Administrator to help sales reps prioritize and close more deals. What should the administrator configure to help with these issues?
Sales reps at Ursa Major Solar are having difficulty managing deals. The leadership team has asked a Platform Administrator to help sales reps prioritize and close more deals. What should the administrator configure to help with these issues?
Correct Answer: D
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QUESTION NO: 6
What are three characteristics of a master-detail relationship?
What are three characteristics of a master-detail relationship?
Correct Answer: A,C,D
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QUESTION NO: 7
Universal Containers requires that when an opportunity is closed won, all other open opportunities on the same account must be rendered as Closed Lost. Which automation solution should a Platform Administrator use to implement this request?
Universal Containers requires that when an opportunity is closed won, all other open opportunities on the same account must be rendered as Closed Lost. Which automation solution should a Platform Administrator use to implement this request?
Correct Answer: B
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QUESTION NO: 8
A Platform Administrator has been asked to change the data type of an auto number to a text field. What should the administrator be aware of before changing the field?
A Platform Administrator has been asked to change the data type of an auto number to a text field. What should the administrator be aware of before changing the field?
Correct Answer: C
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QUESTION NO: 9
The Activity Timeline is missing from the Account record page. What should a Platform Administrator do to correct this?
The Activity Timeline is missing from the Account record page. What should a Platform Administrator do to correct this?
Correct Answer: B
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QUESTION NO: 10
The Universal Containers sales team wants a visual way to manage their opportunity pipeline that allows them to see all deals at once, track progress through sales stages, and quickly move opportunities forward. Which feature should a Platform Administrator recommend to meet these requirements?
The Universal Containers sales team wants a visual way to manage their opportunity pipeline that allows them to see all deals at once, track progress through sales stages, and quickly move opportunities forward. Which feature should a Platform Administrator recommend to meet these requirements?
Correct Answer: A
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QUESTION NO: 11
A Platform Administrator at Ursa Major Solar imported records into an object by mistake. Which two tools should the administrator use to undo this import?
A Platform Administrator at Ursa Major Solar imported records into an object by mistake. Which two tools should the administrator use to undo this import?
Correct Answer: A,C
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QUESTION NO: 12
A Platform Administrator is designing a prompt template for a new agent. The agent's purpose is to help service reps troubleshoot technical issues by providing concise, step-by-step instructions.
Based on best practices for creating effective prompts, which approach should the administrator use when writing this prompt?
A Platform Administrator is designing a prompt template for a new agent. The agent's purpose is to help service reps troubleshoot technical issues by providing concise, step-by-step instructions.
Based on best practices for creating effective prompts, which approach should the administrator use when writing this prompt?
Correct Answer: C
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QUESTION NO: 13
A Delegated Administrator at Universal Containers cannot edit the Created Date field for the Account record. What reason should the System Administrator give for why this is occurring?
A Delegated Administrator at Universal Containers cannot edit the Created Date field for the Account record. What reason should the System Administrator give for why this is occurring?
Correct Answer: A
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