Nokia SDM Certification - CARE - SDM_2002001040 Free Exam Questions

A. All of the inputs need to be verified. Either cost or sales (or both) were incorrectly estimated.

B. Do nothing. In 80% of the cases, the fluctuations balance out in the following period.

C. Costs must be wrongly estimated. So check the costs estimation.

D. Sales must be wrongly estimated. So check the sales estimation.

A. 1st Warranty Standard and Warranty Extended for the next 2 years.

B. Warranty Extended contract.

C. Care Agreement.

D. Warranty Standard contract.

A. SW Installation, SW Rollout, Emergency Support.

B. Emergency Support, Help Desk, Spare Part Management.

C. HWS and Software Maintenance.

D. Emergency Support, Help Desk, SW Rollout (SW Upgrade/Update) mass installation/deployment.

A. Wait until the Customer contacts NSN to initiate contract re-negotiations.

B. Initiate Care Contract re-negotiations with the customer.

C. Notify the Service Account Manager about the situation.

D. Arrange internal Care Contract renegotiation kick off meeting.

A. Expert Support services.

B. Spare Part Management (SPM).

C. HWS and/or SWS Life Extender.

D. Active Software Support (ASWS).

A. Emergency Support, Trouble Resolution, Technical Query.

B. Trouble Resolution, Technical Query, Care Management.

C. Trouble Resolution, Technical Query, SW Update.

D. Trouble Resolution, Technical Query, Technical Support.

A. Supervises revenues and costs and provides reports to the Account Manager.

B. Supervises sales and costs and defines discounts.

C. Supervises revenues and costs and analyses profitability.

D. Supervises revenues and costs and approves customer discounts.

A. Care Head.

B. Project Manager.

C. Care Program Manager.

D. Stream Managers.