Apple Service Fundamentals Exam - SVC-19A Free Exam Questions

QUESTION NO: 1
Which of the following precautions are fundamental steps to prevent ESD damage during a repair? (Choose two.)

Correct Answer: C,E
QUESTION NO: 2
Elizabeth would rather not answer phone calls using her iMac. Where in macOS can Elizabeth turn off iPhone Cellular Calls?

Correct Answer: A
QUESTION NO: 3
When evaluating an issue, which of the following is an empathetic and supportive closed question about updating software on an iOS device?

Correct Answer: C
QUESTION NO: 4
How do you access Control Center from the home screen on an iPhone 8?

Correct Answer: C
QUESTION NO: 5
Which of the following statements empathize with the customer or helps resolve a conflict? (Choose three.)

Correct Answer: B,D,F
QUESTION NO: 6
Please refer to the following information to answer the questions on the right.
Lucille has issues with her Apple device and takes it to an Apple Service Provider where Baron, a technician, assists her. Without much knowledge about the technical aspects of her device, Lucille vaguely describes the issues to Baron.
Which of the following skills would help Baron verify that he understood the issue that Lucille described?

Correct Answer: C
QUESTION NO: 7
Drag the customer statement to its ideal response.
To make a correction, drag the statement you want to use on top of the statement you want to replace.
Correct Answer:

Explanation

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