Which of the following precautions are fundamental steps to prevent ESD damage during a repair? (Choose two.)
Elizabeth would rather not answer phone calls using her iMac. Where in macOS can Elizabeth turn off iPhone Cellular Calls?
When evaluating an issue, which of the following is an empathetic and supportive closed question about updating software on an iOS device?
How do you access Control Center from the home screen on an iPhone 8?
Which of the following statements empathize with the customer or helps resolve a conflict? (Choose three.)
Please refer to the following information to answer the questions on the right.
Lucille has issues with her Apple device and takes it to an Apple Service Provider where Baron, a technician, assists her. Without much knowledge about the technical aspects of her device, Lucille vaguely describes the issues to Baron.
Which of the following skills would help Baron verify that he understood the issue that Lucille described?
Drag the customer statement to its ideal response.
To make a correction, drag the statement you want to use on top of the statement you want to replace.