Genesys GCX-AI-GPE Actual Tests : Cloud CX AI-GPE and GPR Certification

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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. In the Queue Impact View, which KPI would most likely be tracked for a sales-focused outcome?
Response:

A) Sentiment score
B) Wait time
C) Transfer rate
D) Conversion rate

2. Select all the actions available to use when an action map triggers.
(Choose four answers)
Response:

A) Advanced orchestration flow
B) Voice call
C) Instant agent interaction
D) Content offer
E) Web chat
F) Web messaging

3. Which platform component is used to configure digital messaging for GPE in Genesys Cloud?
Response:

A) Admin > Messenger in Genesys Cloud
B) Architect Flow Designer
C) Messenger Admin Tool
D) Data Actions Integrations

4. Which two goals can GPE analytics help organizations achieve?
(Choose two)
Response:

A) Improve digital conversion rates
B) Increase agent call time
C) Reduce hardware usage
D) Optimize visitor engagement timing

5. Which two actions are part of outcome creation in Predictive Engagement?
(Choose two)
Response:

A) Set threshold values for agents
B) Define success events (e.g., form submission)
C) Choose outcome categories
D) Enable conversion tracking

Solutions: