Oracle 1z1-325 Actual Tests : Oracle RightNow Cloud Service 2016 Implementation Essentials

Identify the seven data types that are available as custom fields. (Choose seven.)

• A. Float
• B. Text Field
• C. Multi Select Menu
• D. Date Field
• E. Currency
• F. Integer
• G. Date/Time
• H. Text Area
• I. Menu
• J. Yes/No

Your customer has asked you to fulfill a list of requirements for their incident workspace.
The customer has explained that the following constraints will be in place:
* All incidents received will be via a web form that your customer manages which is automatically forwarded to the Oracle Service Cloud mail server.
* All incident data will be formatted exactly in the same manner in each email using the following format:
* Last Name:
* First Name:
* Product:
* Serial Number:
* Question;
Requirements:
* Create a tab with "Risk Management" data consisting of custom fields and custom object data, and hide it from all standard agents.
* Capture the "Product" field from the email and populate the product in the incidents.prod_id field.
* Capture the Last and First names from the email text and map them to contacts.last_name and contacts.first_name fields.
* Create tabs for each product linking to the product information page on your customer's website.
* After the product has been set in the workspace, open up the applicable tab automatically for the agent to view.
They have asked that no customization be part of the new workspace.
Identify three requirements that are met using standard product features within the workspace. (Choose three.)

• A. Capture the "Product" field from the email and populate the product in the incidents.prod_id field.
• B. Create a tab with "Risk Management" data consisting of custom fields and custom object data, and hide it from all standard agents.
• C. After the product has been set in the workspace, open up the applicable tab automatically for the agent to view.
• D. Create tabs for each product linking to the product information page on the customer's website.
• E. Capture the Last and First names from the email text and map them to contacts.last_name and contacts.first_name fields.

When an incident is opened, your customer would like to have different incident workspaces open based on the six products that can be selected when an incident is submitted from the Ask A Question customer portal page.
When designing the workflow used to complete this requirement, which three elements are necessary?
(Choose three.)

• A. Load
• B. Entry Point
• C. Decision
• D. Set Fields
• E. Workspace

Your customer's "Chat Survey Score" report contains valid records; however, all of the average scores seem to be zero.
Which two steps will correct this? (Choose two.)

• A. changing the format of the Average Score
• B. ensuring the survey questions are included in the "Chat Survey Score" report
• C. updating the filters in the report
• D. changing the survey questions to a Matrix type
• E. adding values to the Score field in the Survey Questions

Your customer has two different types of end customers that will be visiting their knowledgebase: free account and paid account.
They would like to present additional content inside the knowledgebase answers for paid account customers.
Choose two items that are required to set up this type of environment. (Choose two.)

• A. Create a conditional section with the answer and select an access level with interface visibility.
• B. Create an access level without interface visibility.
• C. Create a conditional answer status and assign it to the answers.
• D. Assign both access levels to the answer access level.
• E. Assign the access level without interface to the answer.
• F. Create a conditional section with the answer and select an access level without interface visibility.