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| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | ACSS Small and Medium Enterprise (SME) Communications |
| Exam Number: | 3000.2 |
| Real Exam Qty: | 65–103 |
| Exam Format: | Multiple Choice |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Exam Price: | $125 USD |
| Related Certifications: | Avaya IP Office Platform Certifications Avaya Certified Implementation Specialist (ACIS) – SME Communications |
| Passing Score: | Not publicly disclosed by Avaya |
| Recommended Training: | Avaya IP Office Implementation and Maintenance Training Avaya ACSS SME Communications Official Course |
| Exam Registration: | Avaya Learning Center Pearson VUE Registration |
| Sample Questions: | Avaya 3000-2 Sample Questions |
| Exam Way: | Proctored onsite at Pearson VUE test centers or online proctored exam |
| Pre Condition: | No mandatory prerequisites; hands-on experience with Avaya IP Office and SME solutions and official Avaya training are strongly recommended |
| Official Syllabus URL: | https://www.avaya.com/en/support/certification/ |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: SME Communications Solution Architecture | 25% | - Avaya Aura SME Solution Components - Avaya IP Office Platform Overview - Network and System Requirements |
| Topic 2: Troubleshooting | 15% | - Application and Service Recovery - Common Voice and Connectivity Issues - Fault Isolation and Log Analysis |
| Topic 3: Applications and Features | 20% | - Mobility and Collaboration Tools - Contact Center Basic Features - Voice Mail and Messaging |
| Topic 4: Installation and Configuration | 25% | - IP Office Server and Software Installation - User, Extension and Trunk Setup - System Configuration and Licensing |
| Topic 5: Maintenance and Administration | 15% | - Security and Access Management - Backup, Restore and Software Upgrades - System Monitoring and Diagnostics |
The 3000-2 exam (ACSS Small and Medium Enterprise (SME) Communications) is the official Avaya exam that leads to the Avaya Certified Support Specialist (ACSS) – Small and Medium Enterprise (SME) Communications certification, a credential at the Specialist level. Related certifications include Avaya Certified Implementation Specialist (ACIS) – SME Communications, Avaya IP Office Platform Certifications. Actual4test provides 103 practice questions to help you prepare for it with confidence.
The 3000-2 exam contains 65–103 questions and gives you 90 minutes to finish them. Before exam day, divide the total time by the question count so you know the pace you need to keep, and flag difficult items instead of getting stuck on them. Running at least one full timed session in the Actual4test test engine is the best way to make that time pressure feel familiar.
You need Not publicly disclosed by Avaya to pass, and the official registration fee is $125 USD. Keep in mind that a failed attempt means paying that fee in full again, so it pays to test yourself first. When your scores on the Actual4test timed practice tests stay consistently above the passing line, you are ready to book the exam.
No mandatory prerequisites; hands-on experience with Avaya IP Office and SME solutions and official Avaya training are strongly recommended Requirements can change over time, so always double-check the latest eligibility rules before you register on the official Avaya exam page.
You can book your exam through the official registration channels:
The exam is delivered in the following way: Proctored onsite at Pearson VUE test centers or online proctored exam.
Avaya recommends the following training options for this exam:
Official courses build the foundation, and the 103 3000-2 practice questions from Actual4test help you turn that knowledge into exam-day performance.
Yes. Actual4test offers a free 3000-2 PDF demo so you can check the quality of the practice questions before purchasing. After you buy, your product comes with 365 days of free updates, and if it expires you can renew the update service at a 50% discount from your member zone.
Your purchase is protected by our 100% Money Back Guarantee. If you take the corresponding 3000-2 exam within 60 days of purchase and do not pass, send us a scan of your enrollment slip and the official Score Report PDF within two days of the exam, and the full refund will be processed within seven days. The candidate name must match the payer name; exams taken within three days of purchase, free materials, and expired orders are not eligible. If you would rather not refund, you can exchange your product for two free products of equal value and keep the update service on your original purchase. Delivery itself is instant: your material is available for download and is emailed to you within one minute of payment. If nothing arrives within two hours, contact our support team. There is no limit on how many computers you may install it on.
The 3000-2 syllabus is organized into 5 exam domains. Among the first three are Troubleshooting (15%), Installation and Configuration (25%), Applications and Features (20%). For the complete breakdown of topics and subtopics, see the Exam Topics section above.
Question 1
Which three steps are needed to add a second IP Office unit to one-X Portal? (Choose three.)
A. Run a modify to the one-X Portal setup and add the second IP Office.
B. Restart the one-X Portal service.
C. Add a LDAP entry using IP Office Manager to the primary IP Office.
D. Add the IP address using one-X Portal CSTA and DSML links.
E. Add the required licenses to the second IP Office.
Question 2
A customer is requesting space required for an IP500 and expansion modules. IT says that they have 12U space (2U = 73mm / 2.9") available in their rack. 35 DS phones and 30 analog phones are required. The customer also has one analog trunk. In case of power failure, one analog phone has to ring. The VMPRO server takes 4U space on the rack. What is the minimum space required for the IP Office?
A. 6U
B. 2U
C. 8U
D. 12U
Question 3
The design for an IP Office has two locations. They will need phones, voicemail, and meet-me conferencing ability. They will have a PRI located at the main office which will be used by the remote office for inbound and outbound calls. The main site has forty users and one fax machine; the remote site has fifteen users and one fax machine. Which cards and modules are required in the IP Office at the remote site where all phones are digital?
A. IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32
B. IP500 Essential edition, one Analog Phone 2 Card, VCM32, one DS30 module
C. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card
D. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32
Question 4
Secure Digital (SD) card commands can be invoked from which three sources? (Choose three.)
A. System Status Application (SSA)
B. Avaya phones
C. IP Office Manager
D. IP Office System Monitor
E. VoiceMail Pro Client
Question 5
What should the telephone number field N in an ARS short code look like if you want to send out caller ID for the number 3033211234 on an ISDN line?
A. Nss3033211234
B. Ns3033211234
C. NCID3033211234
D. NCLI3033211234
Solutions:
| Question 1 Answer: B,D,E | Question 2 Answer: A | Question 3 Answer: D | Question 4 Answer: A,B,C | Question 5 Answer: B |
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