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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Voice Messaging & Applications | 20% | - System Status & Monitoring Tools - Embedded Voicemail Configuration - ContactStore Call Recording - VoiceMail Pro Installation & Setup |
| Topic 2: Networking & SCN | 15% | - Small Community Networking (SCN) - IP Trunks and Media Path - DHCP, DNS and QoS Configuration |
| Topic 3: Maintenance, Upgrades & Troubleshooting | 20% | - Log Analysis and Diagnostics - Software & Firmware Upgrades - Common Fault Diagnosis & Resolution - Backup and Restore Procedures |
| Topic 4: System Configuration & IP Office Manager | 25% | - Installation and Initial Setup - Trunk Configuration (Analog, ISDN, SIP) - Short Codes and ARS Dial Plans - User, Group and Extension Configuration |
| Topic 5: IP Office System Architecture & Hardware | 20% | - Expansion Modules and Cards - Licensing and Edition Types - SD Card Management and File Structure - IP500v2 and IP500 Control Units |
A customer uses a call accounting system and account codes in the IP Office to keep track of billable spent with their clients when on the telephone. They want to have the IP Office automatically associate the account code when calls are made to or from their clients.
Correct Answer: C 🗳️
When implementing a fully integrated multi-site network using only IP500 control units, which license is required to be on all sites?
Correct Answer: B 🗳️
An existing IP Office customer currently has an IP500 with l4 analog trunks, thirty 2420 digital stations and 16 fax machines connected to their IP office. They have purchased a 24/30 enamel ISDN line from their provider to upgrade the trunk capacity of the system.
What must be added to the IP Office to make this work?
Correct Answer: A 🗳️
Which user profiles can use Email reading with Text-to-Speech (TTS)? (Choose two.)
Correct Answer: A,D 🗳️
A customer wants to implement the Avaya IP Office solution. They have five analog lines and would like implement a basic four-port voicemail with an Auto Attendant. They would like to use one-X Portal for five users. What is the minimum number of servers they will need to accomplish this?
Correct Answer: A 🗳️
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