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Avaya IP Office™ Platform Support Online Test Sample Questions:

1. Which requirement is needed to allow a user to use the Softconsole application?

A) Verify that enough Power User licenses are available.
B) Enable Receptionist on the users profile options.
C) Enable the Softconsole in the users profile options.
D) Enable the Softconsole for the hunt group that the user is a member of.

2. Six employees in a company have hot-desking enabled, and their calls will be redirected to their voicemail boxes when they log off. The employees want to access their voicemail boxes while they are out of the office.
What is the best way to set up Direct Inward Dialing/Direct Inward Dial (DDI/DID) to achieve this?

A) Assign DDI/DID to a voicemail module "Recording"
B) Assign DDI/DID numbers to their extensions
C) Set DDI/DID to their Login code
D) Assign DDI/DID to the short code feature "Voicemail Collect"

3. On an IP 500 control unit that has 12 DS30 modules configured, what is the maximum number of ISDN/PRI trunks that can be configured?

A) 6
B) 8
C) 3
D) 4

4. A customer wants to synchronize all their Outlook contacts into the one-X® Portal personnel directory.
What is the recommended method to achieve this while ensuring data integrity and minimal effort?

A) Import the Outlook contacts using a .csv format and configure the synchronization settings.
B) Integrate the IP Office with Outlook using the Avaya Outlook Plugin.
C) Manually copy and paste all contacts from Outlook to the personal directory.
D) Add each Outlook contact individually into the personal directory and verify them against the original source.

5. Assuming the Security setting is at its default status, which Service User in Security Administration is responsible for the Avaya IP Office™ user synchronization between the Avaya IP Office™ server and one-X® Portal?

A) BusinessPartner
B) Administrator
C) EnhTcpaService
D) ServiceUser

Solutions: