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Cisco 820-421 Actual Tests : Applying Cisco Specialized Business Value Analysis

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Cisco 820-421 Exam Syllabus Topics:

SectionObjectives
Topic 1: Refine Business Needs & Perform Business Transformation Analysis- Perform gap and value chain analyses
- Identify business scenarios and pain points
Topic 2: Create Business Case- Executive summary creation
- Identify costs, risks and benefits
Topic 3: Define Architecture Concepts- Use of reference models
- Difference between current and future state business capabilities
Topic 4: Prepare for Requirements Gathering- Identify expectations and knowledge gaps
- Capture insight from existing relationships
- Review customer records and published information
Topic 5: Capture Requirements- Establish credibility and stakeholder analysis
- Conduct discovery meetings and document findings
Topic 6: Create Business Design and Deliver Solution Recommendations- Draft recommendations and present to stakeholders
- Map solutions to capabilities

Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

1. Which two should be included in a "target state implementation approach"? (Choose two.)

A) Project leader name
B) Potential risks
C) Financing terms
D) Assumptions


2. Which reason would be appropriate to disqualify a solution from being included in your recommendations?

A) The cost and benefits can only be estimated within a 20% range of accuracy
B) The solution includes new products which the customer previously did not have interest in purchasing
C) The features for a new release of the solution's main product are not yet finalized
D) The solution's core product will be discontinued before the customer's purchasing timeframe


3. Which is an appropriate way to gain data useful for analyzing stakeholder support and power?

A) Business Motivation Model
B) Analyze win rates for the past 10 proposals you made to the company
C) Focus group with a team of customer executives
D) Benchmark study


4. What part of the benefits realization approach includes documentation and tracking of actual results vs. projections?

A) Creating an adoption and rollout strategy across user groups
B) Defining formulas to use in calculating productivity gains
C) Creating an outline for the business case
D) Communicating the percentage of benefit goal delivered through implementation


5. Which individual is recommended as the author for a business case introduction?

A) A project team individual with insight into the overall solution, financials and customer's current situation
B) The Account Manager, with support from the customer's IT organization
C) The System Engineer most familiar with the customer's infrastructure and technical environment
D) The customer finance executive


Solutions:

Question # 1
Answer: B,D
Question # 2
Answer: D
Question # 3
Answer: C
Question # 4
Answer: D
Question # 5
Answer: A

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