Apple 9L0-005 Actual Tests : Apple Desktop Service Certification Exam

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Apple 9L0-005 Exam Syllabus Topics:

Apple Desktop Service Certification Sample Questions:

1. Verifying that a computer functions properly after you repair it ensures that _____. SELECT THREE

A) The computer will continue to function after the repair.
B) No new problems have been introduced during the repair.
C) The original issue has been resolved.
D) The computer falls under service warranty.
E) Third-party software is working.

2. You have replaced the video card in a Power Mac G5. In what THREE ways should you test the repair before returning the system to the customer? SELECT THREE

A) Verify that the original symptom is resolved.
B) Run all Apple Service Diagnostic tests for the Power Mac G5.
C) Leave the computer on overnight.
D) Start up the computer in Target Disk Mode to test the internal hard drive.
E) Verify that no new symptoms have occurred.
F) Run Apple Service Diagnostic video tests for the Power Mac G5.

3. A Mac mini displays a flashing question mark at startup. Which step does Apple recommend you take FIRST?

A) Replace the internal hard drive with a known-good hard drive.
B) Replace the logic board.
C) Try to start up from a bootable CD or DVD.
D) Reinitialize the hard disk and reinstall the Mac OS.

4. Which FOUR of the following actions helps reduce the risk of damage from ESD? SELECT FOUR

A) Ground yourself and the equipment you are working on.
B) Always place ESD-sensitive components on metal surfaces.
C) Do not bring plastic, vinyl, or foamed polystyrene near ESD-sensitive components.
D) Handle all ESD-sensitive boards by the connectors, not the edges.
E) Do not touch anyone who is working on ESD-sensitive components.
F) Use static-shielding storage bags for ESD-sensitive components.

5. The liquid cooling system inside a Power Mac G5 (June 2004) has failed, causing a coolant leak. According to Apple references, what should you do FIRST?

A) Unplug the computer immediately.
B) Let the computer run overnight to evaporate any spilled liquid.
C) Use a patch kit to re-seal the leak.
D) Drain and refill the liquid cooling system.

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