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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?

A) This would require migrating all products sold within last 5 years, including those that are no longer sold.
B) Migrating millions of records will cause Order Management to fail during processing due to large volume
C) There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance
D) Migrating millions of records may reduce query performance due to large data volumes
E) Migrating Assets instead of orders would provide more business Value.

2. United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.
What are the two option to achieve the expectation?

A) Access the entire architecture to identify application that can be decommission.
B) Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.
C) Handle the complex business processes manually outside the IT landscape.
D) Harmonize their business plan to reduce the complexity

3. ABC telecom is using communication cloud for their enterprise customers. ABC telecom has a requirement wherein assets must be synchronized to the assurance platform as soon as the sale of MACD order placed by each reseller throughout the day. There are hundreds of active reseller user present in the system. How should consultant recommend that ABC telecom integrate communication cloud with their assurance platform?

A) Use a Bulk API connector via middleware
B) Use platform events and GetAsset API
C) Use an on-demand data pull from communication cloud using REST API from servicer assurance
D) Use industry order management to inform the assurance platform as a part of the orchestration plan

4. ABC telecom is using the communication cloud for the B2C business, The B2B business now wants a new quoting solution for their complete B2B products. B2B customers are large enterprises with hundreds of sites, B2B sales representative wants to configure different products based on sites requirements, group sites together, apply discount as per negotiated price and generate a multi-site proposal document. What Solution should a consultant recommend to meet the requirement above?

A) Use Communication Cloud CPQ multisite Quote Capture to upload a site list and configure offers for the sites
B) Leverage the communication cloud (CPQ) master quote and group quote capability to associate service accounts to group quotes. Each location can be associated with Quote Line Item
C) Use Communication Cloud CPQ to create a quote associated with multiple service Accounts Import a list of Sites to represent service Account and configure offers.
D) Use Enterprise Sales Management Quote Negotiation Process to capture Multi-site quote by uploading the site list and configuring the offers for the sites.

5. Universal containers (UC) is a communication service provider using commination cloud. UC plans to migrate their B2C customer and their customer services into communication cloud. UC have configured the products in the Enterprise product catalog. Which entities must be migrated and in which sequence to accomplish the migration?

A) User, Contacts, Consumer Account, Billing Account, Service Account, Subscriptions, Assets
B) User, Consumer Account, Billing Account, Service Account, Contacts, Assets Line Items, Assets
C) User, Person Account, Billing Account, Service Account, Contacts, Assets.
D) Users, Consumer Account, Billing Account, Service Account, Contacts, Assets

Solutions: