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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. During a discovery session, an energy company mentioned they have a high response rate for customer satisfaction surveys. However, the company has noticed consistently negative feedback about its electric utility-payment set-up, stating the customer would like to see payment confirmations from their respective financial institution with payments.
What's one area the consultant should consider for process improvement?

A) Payment reminders
B) Electronic funds transfers
C) Rate change notifications
D) Customer satisfaction surveys

2. An energy company generates all new contracts through the Contract Lifecycle Management solutior Salesforce Industries. After a demo, the manager is very interested in using the redlining online doc feature and the reusing clauses library.
According to the manager's expectations, which template type should the developer choose to gene new contracts?

A) POF Template
B) The Microsoft Word Document Template
C) The Velocity Web Template
D) JSON Based Document Template

3. An energy utility company is implementing the Customer Acquisition Management application. The application should support unauthenticated self-serve portal users.
What's the preferred method to configure the application security to meet the requirement?

A) The Customer Acquisition Management application cannot support unauthenticated self serve portal users
B) A consultant should assign an EnergyftuntimeB2CSales sample permission set to the Guest User profile and an Energyfiuntime82CSalesCustomerCommunityUser sample permission set to customer community users.
C) A consultant should create new permission sets to grant appropriate access to all required objects.
D) A consultant should assign an EnergyRuntimeSales sample permission set to the Guest User profile and an EnergyRuntimeSalesCustomerCommunityUser sample permission set to customer community users.

4. A consultant is facilitating their first requirements gathering session with an energy company in the initial stages of an Energy and Utilities Cloud project and is trying to get clarify on business requirements. The decision will impact numerous contractor organizations that employ the technicians, so the solution should ensure work is distributed fairly and consistently.
Which two approaches can the consultant take to achieve a consensus while building trust?

A) Focus primarily on the contractor organization's concerns.
B) Demonstrate expertise right away to achieve the fastest stakeholder agreement
C) Propose compromises between stakeholders that could result in collective positive outcomes.
D) Ask probing questions to understand and document the needs of all stakeholders.

5. An Administrator needs help generating an accurate report to identify the average response time to installing new electricity connections.
What two elements need to be defined during the discovery phase of the implementation?

A) Identify the data sources to generate the customer's new connections reports and dashboards
B) Define the business stakeholders for the customer's new connections process.
C) Define the metrics to measure the customer's new connections process.
D) Define the data to be migrated for the customer's connections process

Solutions: