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Salesforce Certified B2B Solution Architect Sample Questions:

1. Universal Containers is at the start of a digital transformation program. Members of the executive leadership team have provided a list of internal and external stakeholders who are dedicated to formulating the vision and desired business outcomes in a 2-day workshop. The executive leadership team hasmade the request to understand what the customer experience will look like out of this workshop.
What should a Solution Architect do to help formulate the high-level business vision and desired business outcomes?

A) Facilitate a strategy session with the executive leadership team to better understand their individual business units' priorities to achieve the business objectives.
B) Facilitate a workshop with the executiveleadership team, applying the journey mapping process to create a vision and align customer journey to business objectives.
C) Facilitate a business process mapping workshop with the executive leadership team to better understand the potential process improvements.
D) Ask to follow the Customer Service team for a day to gain a better understanding of how they work and identify their pain points to formulate this vision.

2. What should a Solution Architect do to ensure that all requirements for a multi-cloud implementation are captured during discovery sessions so that projectstakeholders are aligned with the project team on deliverables?

A) Develop and present the business case to all project stakeholders before beginning the solution design and development phase.
B) Develop and present the project scope itemized within the requirements document to all project stakeholders before beginning the solution design and development phase.
C) Define and document the business value map with project stakeholders to capture the value provided by the implementation.
D) Define and document the user journey map with project stakeholders to capture the customer interactions at all touchpoints.

3. Universal Containers (UC) is about to embark on a digital transformation initiative to make all of its back- office systems data visible to employees, customers. And partners via front-office capabilities like Salesforce.
The CIO has asked the team to identify their various systems, both back- and front-office, and correctly identify the proper use of those systems. The team plans to utilise the Systems of Engagement framework to classify their systems based on how they will be utilized within the enterprise architecture.
Salesforce is being utilued as the master for all sales data-like Opportunities, Quotes, and Cart data-and an ERP is the master for all invoice, order, and payment data.
How should the Solution Architect segment opportunities and order data in Salesforce*

A) SOR for Opportunities and SOR for Orders
B) System of Engagement for Opportunities and SOR for Orders
C) SOR for Opportunities and System of Intelligence for Orders
D) System of record (SOP.) for Opportunities and System of Engagement for Orders

4. A corporate bank has decided to use a multi-cloud solution to reduce time to market, showcase a 360-degree view of the bank's business customers, and improve CSAT rating by increasing channels for customer service. The CIO has asked to run a discovery workshop with one goal: understanding existing technical dependencies within the organisation.
What should a Solution Architect recommend as the top priority to start this journey?

A) Plot what the customer is thinking, doing, and feeling at the varying stages of their experience, and connect them to interactions with the bank.
B) Plot the map or the future system landscape by making assumptions about the changes needed to improve customer satisfaction.
C) Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.
D) Plot the process map using Universal Process Notation (UPN) through workshops involving a diverse set of stakeholders.

5. A Solution Architect has been hired to help design and implement a quoting solution for AC Computers on Salesforce to support omni-channel selling. During discovery with the client, the Solution Architect learns AC Computers currently uses spreadsheets to manage its pricing and product catalog, which includes thousands of SKUs with a variety of attributes that determine pricing. The current quoting process is long and tedious because it requires a sales representative to find individual products and manually input that information into Salesforce.
The Sales team complains that they are spending too much time searching for the right product and Product Management is spending too much time trying to manage SKUs. AC Computers wants to move away from manual quoting processes and toward simplifying its product catalog.
Which recommendation should the Solution Architect make given the business requirements?

A) Work alongside client stakeholders to perform a SKU optimisation; implement Salesforce CPQ product catalog and guided selling.
B) Create Products and Price Books in Salesforce for the current product catalog to streamline future pricing and product catalog management; implementSalesforce CPQ product catalog and guided selling.
C) Create Products and Price Books m Salesforce for the current product catalog to streamline futurepricing and product catalog management; implement Salesforce Order Management and special pricing.
D) Work alongside client stakeholders to perform a SKU optimisation; implement Salesforce Order Management and special pricing.

Solutions: