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BlackBerry BCP-240 Actual Tests : BlackBerry 10 Support Specialist
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BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: BlackBerry 10 Architecture & Components | 15% | - BB10 OS fundamentals - Hardware and software components |
| Topic 2: Device Deployment & Configuration | 35% | - BlackBerry Link and backup/restore - Network and connectivity setup - Initial setup and provisioning |
| Topic 3: Troubleshooting & Maintenance | 25% | - Performance and connectivity fixes - Diagnosing common issues - Software updates and OS upgrades |
| Topic 4: BES 10 Integration & Management | 20% | - Connecting to BlackBerry Enterprise Service 10 - Policy enforcement and user accounts |
| Topic 5: Security & Connectivity | 15% | - Encryption and permissions - VPN, Wi-Fi, Bluetooth and cellular settings |
| Topic 6: Application & Content Management | 15% | - Installing, updating and removing apps - BlackBerry World and BlackBerry World for Work |
BlackBerry 10 Support Specialist Sample Questions:
What online tool could be used to review existing tickets and or open a new ticket with BlackBerry Support?
- A. BlackBerry Resource Kit
- B. BlackBerry Expert Support Center
- C. BlackBerry Help
- D. BlackBerry Knowledge Base
Correct Answer: B 🗳️
The user is able to use the video chat application from home but not from their work location. What could the problem be?
- A. The video chat application is experiencing internal problems.
- B. ITpolicy assigned to the user contains a rule "Video Chat app Access to work Network " which is set to Disallow.
- C. The users account has been locked out by the BDS.
- D. The application is not trusted on the BlackBerry Device Service (BDS).
Correct Answer: B 🗳️
A user reports that they are unable to enable BlackBerry (BB) Protect. What steps should they follow to make sure that it is enabled?
- A. Swipe down, go to Settings, click on Security, enable Device password.
- B. Swipe down, go to Settings.
- C. Swipe down, go to Settings, click on Location Services.
- D. Swipe down, go to Settings, click on BB Protect.
Correct Answer: D 🗳️
Which of the following is needed to successfully pair a Bluetooth device?
- A. Both the de> ices should have Bluetooth radio on and should touch each other with the back of the device
- B. The radio on the device where the pairing is to occur should be the only one with Bluetooth radio on.
- C. Both the Bluetooth radios should be on and one of the devices should be discoverable.
- D. Both the devices should have Bluetooth radio on and be connected to the same Wi-Fi Access point.
Correct Answer: C 🗳️
How is a password set on the BlackBerry Device?
- A. Options -> Security-> Password -> Device Password
- B. BlackBerry Hub -> Settings -> Device Password
- C. Settings-> Security-> Security and Privacy-> Device Password
- D. BlackBerry Hub -> Options -> Device Password
Correct Answer: C 🗳️
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