BlackBerry BCP-240 Actual Tests : BlackBerry 10 Support Specialist

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BlackBerry BCP-240 Exam Syllabus Topics:

BlackBerry 10 Support Specialist Sample Questions:

1. What online tool could be used to review existing tickets and or open a new ticket with BlackBerry Support?

A) BlackBerry Resource Kit
B) BlackBerry Expert Support Center
C) BlackBerry Help
D) BlackBerry Knowledge Base

2. The user is able to use the video chat application from home but not from their work location. What could the problem be?

A) The video chat application is experiencing internal problems.
B) ITpolicy assigned to the user contains a rule "Video Chat app Access to work Network " which is set to Disallow.
C) The users account has been locked out by the BDS.
D) The application is not trusted on the BlackBerry Device Service (BDS).

3. A user reports that they are unable to enable BlackBerry (BB) Protect. What steps should they follow to make sure that it is enabled?

A) Swipe down, go to Settings, click on Security, enable Device password.
B) Swipe down, go to Settings.
C) Swipe down, go to Settings, click on Location Services.
D) Swipe down, go to Settings, click on BB Protect.

4. Which of the following is needed to successfully pair a Bluetooth device?

A) Both the de> ices should have Bluetooth radio on and should touch each other with the back of the device
B) The radio on the device where the pairing is to occur should be the only one with Bluetooth radio on.
C) Both the Bluetooth radios should be on and one of the devices should be discoverable.
D) Both the devices should have Bluetooth radio on and be connected to the same Wi-Fi Access point.

5. How is a password set on the BlackBerry Device?

A) Options -> Security-> Password -> Device Password
B) BlackBerry Hub -> Settings -> Device Password
C) Settings-> Security-> Security and Privacy-> Device Password
D) BlackBerry Hub -> Options -> Device Password

Solutions: