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SAP C-BOSUP-90 Actual Tests : SAP Certified Support Associate - Incident Management with SAP BusinessObjects
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SAP C-BOSUP-90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| User and Security Management | - Authentication and authorization concepts
|
| Troubleshooting and Incident Resolution | - Common system and user issues
|
| SAP BusinessObjects Support Fundamentals | - Incident handling processes and support workflow
|
| SAP BusinessObjects Architecture and Components | - System architecture overview
|
| System Monitoring and Maintenance | - Performance and availability monitoring
|
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
What does Mission-Critical Support within SAP Enterprise Support include? (Choose two)
- A. 7 x 24 root cause analysis
- B. Ramp-up support
- C. SAP system backup
- D. Robust Service Level Agreements (SLA)
Correct Answer: A,D 🗳️
Which scenarios will be addressed by SAP Solution Manager in Life Cycle Management? (Choose two)
- A. Hardware Management
- B. Discovery of corrective software packages
- C. Automatic Deployment
- D. Best practices for embedding third-party software
Correct Answer: B,C 🗳️
What is the definition of Initial Reaction Time (IRT)?
- A. The amount of time that a customer message has been within the responsibility of SAP.
- B. The overall time taken to process the message.
- C. The time elapsed between the following two statuses assigned to the messagE.- Sent to SAP Confirmed.
- D. The contractually agreed time for the first qualified response to customer.
Correct Answer: D 🗳️
An incident has been forwarded to level 3 support.
What could be a valid reason to send it back to level 2?
- A. A fix is required.
- B. The message requires further qualification.
- C. Trace files require further analysis.
- D. A note needs to be created based on the result of the investigation.
Correct Answer: B 🗳️
A message processor should put themselves in the customer's shoes when handling messages.
Which of these statements describe the attitude you should take when processing customer messages?
- A. Prove to the customer that they are wrong.
- B. Always use as many technical terms as possible with your customer to prove to them you know what you are talking about.
- C. If you were the customer you would be happy with the answer provided.
- D. Any response given to the customer is valid as long as it is within the Initial Response Time (IRT).
Correct Answer: C 🗳️
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