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SAP C-C4HFSM-91 Actual Tests : SAP Certified Application Associate - SAP Field Service Management 19Q1

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SAP C-C4HFSM-91 Exam Syllabus Topics:

SectionWeightObjectives
Administration and Configuration8% - 12%- System Administration
  • 1. User Management
  • 2. Company Settings
  • 3. Permissions and Roles
  • 4. Security Configuration
Smartforms and Reporting8% - 12%- Forms and Documentation
  • 1. Smartform Design
  • 2. Template Management
  • 3. Customer Sign-Off
  • 4. Reporting and Output Generation
Business Rules and Automation8% - 12%- Automation Features
  • 1. Notifications and Triggers
  • 2. Business Rules
  • 3. Workflow Automation
Master Data Management12% - 18%- Master Data Configuration
  • 1. Data Import and Maintenance
  • 2. Equipment and Installed Base
  • 3. Organizational Structures
  • 4. Business Partners
Integration8% - 12%- System Connectivity
  • 1. Data Synchronization
  • 2. SAP C/4HANA Integration
  • 3. SAP ERP Integration
  • 4. API Usage
Planning and Dispatching12% - 18%- Resource Planning
  • 1. Capacity Planning
  • 2. Skills and Availability Matching
  • 3. Scheduling and Dispatching
  • 4. Assignment Management
Customer Self-Service and Crowd Service< 8%- Customer Engagement
  • 1. Self-Service Portal
  • 2. Customer Communication
  • 3. Crowd Workforce Management
Analytics and Reporting8% - 12%- Business Analytics
  • 1. KPIs and Metrics
  • 2. Operational Reporting
  • 3. Dashboards
  • 4. Performance Analysis
Mobile Field Service Execution12% - 18%- Mobile Application Usage
  • 1. Offline Capabilities
  • 2. Workflow Management
  • 3. Time and Material Recording
  • 4. Activity Execution

SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

Question #1

What does a report template contain? Choose Three correct answer.

  • A. Integration files
  • B. Style files
  • C. Images
  • D. Output templates
  • E. Translation files
Reveal Solution  Discussion  0

Correct Answer: B,C,E  🗳️

Question #2

What is a DTO? Choose the correct answer.

  • A. A date/time object
  • B. An upload tool to send data from Excel to the cloud
  • C. A data transfer object in the Core systems cloud
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #3

You need to auto-assign checklists on a service job depending on the type of equipment. How is it possible? Choose the correct answer.

  • A. Its not possible
  • B. It is possible by adding a business rule in the admin app
  • C. It's only possible with a paid feature request at SAP
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #4

In which steps of the end-to-end service process does SAP Management contribute to the overall customer experience? Choose Two correct answers.

  • A. Customer feedback management
  • B. Parts logistics
  • C. Workforce management
  • D. Mobile field service execution
Reveal Solution  Discussion  0

Correct Answer: A,D  🗳️

Question #5

Where do I find complete documentation about SAP FSM? Choose the correct answer.

  • A. documentation.coresystems.net
  • B. docs.coresystems.net
  • C. documents.coresystems.net
  • D. helpfiles.coresystems.net
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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