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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Apply Information, Installation Planning or Migration Considerations | 40% | - Logical Partitioning (LPAR) design - Networking and connectivity planning - Specialty processors (IFL, zIIP, zAAP) - Migration strategies and considerations |
| Topic 2: Installation & Post-Install Support | 25% | - Verification and validation - Configuration and setup - Basic troubleshooting and support - Pre-installation requirements |
| Topic 3: Evaluate & Establish Customer Environment and Plans | 35% | - System z hardware architecture and components - Capacity planning and sizing - Business and technical requirements analysis - zEnterprise and zBX concepts |
1. A System z customer is planning to move their data center with several existing System z servers to a new space without a raised floor. Which of the following requirements should the technical specialist discuss with the customer?
A) Confirm all the System z servers are z9 BC, z10 BC or z114
B) Confirm the new installation is compliant with the Installation Manual for Physical Plugging
C) Ordering the height reduction feature if needed
D) Top Exit Cabling Option is required for all the CPCs
2. A customer is considering a z196 with a zBX. Which of the following is the best action a specialist could take to ensure customer satisfaction?
A) Conduct a "Fit for Purpose Study"
B) Conduct a z/VM Implementation Workshop
C) Mentor the customer on installing PowerVM and VMware
D) Review the hardware support process and the HMC documentation for the z196 CPC and the zBX
3. A post installation support plan must be in place after the sale of the System z. Which of the following is the best way to do this?
A) Create a formal Customer Support Plan document and review it with the customer for agreement
B) Discuss typical problem resolution with the customer technical staff
C) The hardware SSR/CE is responsible for the post install support plan, the technical specialist should ensure this is complete
D) The technical specialist should create a list of help desk phone numbers and hardware dispatch contacts to review with the customer
4. What is a key security differentiator of z/OS compared to distributed server operating systems?
A) z/OS utilizes LDAP to provide an end-to-end security context.
B) z/OS utilizes SAF products like RACF to provide end to end security context
C) Applications run in enclaves which provide security by isolation.
D) z/OS provides a role based access method.
5. A customer expresses concern that one of their key ISV for z/OS is not willing to support their software on zEnterprise. A customer expresses concern that one of their key ISV? for z/OS is not willing to support their software on zEnterprise. Which of the following is the first action for the IBM or Business Partner Technical Team to take?
A) Notify the ISV their contract will be terminated and replaced with IBM software
B) Retain the existing processor to run this ISV software
C) Offer to share this concern with our PartnerWorld board for possible de-certification as an ISV.
D) Join a previously arranged customer meeting with the ISV to discuss
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: D |
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