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ServiceNow CIS-CSM日本語 Actual Tests : ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM日本語版)
About Best ServiceNow CIS-CSM日本語 Exam Practice Material
For more info read reference:
CIS-CSM Official Certification Site
Exam Topics of ServiceNow Certified CIS CSM
The following are covered in SERVICENOW CIS-CSM practice exams and SERVICENOW CIS-CSM practice test:
- Business Cases / Use Cases
- Proven Practices for Implementation
- Architecture and Security
- Baseline Application Functionality
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf
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How much does ServiceNow Certified CIS CSM costs
- Examination Fees: $400 USD
- Examination Name: ServiceNow Certified CIS CSM
- Types of questions: Performance Based Questions
- Passing Score: 60% or higher
- No of Questions: 85 Questions
- Length of Exam: 85 min
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ServiceNow CIS-CSM日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: CSM Configuration | 38% | - Routing and Assignment
|
| Topic 2: Case Management | 17% | - Case State Flows
|
| Topic 3: CSM Best Practices and Knowledge Management | 10% | - Knowledge Management
|
| Topic 4: CSM Workspace, Portals, Service Catalog, Analytics, and Reporting | 8% | - Platform Analytics and Reporting
|
| Topic 5: CSM Foundational Data Model | 27% | - Product Models
|
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