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ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM日本語版) - CIS-CSM日本語 Free Exam Questions

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Total 261 questions
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QUESTION NO: 1
すぐに使える。ケースは何日後に自動的にクローズされますか?

Correct Answer: D Vote an answer
QUESTION NO: 2
サービス プロバイダーは、ビジネス モデルを使用してさまざまな顧客をサポートします。 Business-to-Consumer (B2C) モデルではど​​のようなタイプの顧客がサポートされますか?

Correct Answer: A Vote an answer
QUESTION NO: 3
さまざまな消費者の住所を分類するために使用できるフィールドはどれですか?

Correct Answer: D Vote an answer
QUESTION NO: 4
エージェントは、ケースの解決に役立つ可能性のある関連記事が見つからない場合、知識のギャップを報告できます。知識のギャップを生み出すためにはどのようなアクションが必要ですか?

Correct Answer: A Vote an answer
QUESTION NO: 5
顧客アクセス管理の利点は次のうちどれですか? (2つお選びください。)

Correct Answer: A,B Vote an answer
QUESTION NO: 6
CSM アプリケーションには、CSM ロールを持つユーザーがアクセスできる CSM 関連テーブルのレコードをフィルタリングするために使用できる機能があります。この機能により、ペルソナがデータにアクセスするためのビジネス ロジックを作成する必要がなくなります。この機能は何ですか?

Correct Answer: B Vote an answer
QUESTION NO: 7
カタログアイテム変数の目的は何ですか？

Correct Answer: A Vote an answer
QUESTION NO: 8
ナレッジ記事のバージョン管理とは何ですか?

Correct Answer: D Vote an answer
QUESTION NO: 9
エージェントとマネージャーは、コミュニティの質問からナレッジ記事を作成することはできません。

Correct Answer: B Vote an answer
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QUESTION NO: 10
Workspace Chat では、エージェントはクイック アクションを使用して効率的に作業できます。 /r クイック アクションはどのようなアクションを実行しますか?

Correct Answer: C Vote an answer
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Total 261 questions

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