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Peoplecert CMS7 Actual Tests : ITIL V3 Foundation
About Best Peoplecert CMS7 Exam Practice Material
High passing rate of ITIL V3 Foundation CMS7
With IT master team, our all test practice material are finished with high quality. Actual4test's CMS7 actual tests are designed for IT examinees, including students, certified master, IT job persons and more. It's especially for people who want and need to pass the CMS7 exam in a short time with short-term study on it. Most of the candidates choose our ITIL V3 Foundation study materials to clear CMS7 just for one time. The practice tests provide by us contain many actual questions and answers, after 20-30 hours' study on it, you are sure to pass it. And most people have passed their exams with high 98%-100% passing rate training online.
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Peoplecert CMS7 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Management as a Practice | 15% | - Concept of Service and Service Management - Stakeholders and Value Creation - Governance and Best Practice |
| Topic 2: Key Principles and Models | 15% | - Process Model - Deming Cycle - Service Portfolio - Governance Model |
| Topic 3: Selected ITIL Processes | 25% | - Service Level Management - Release and Deployment Management - Change Management - Service Asset and Configuration Management - Incident Management - Problem Management |
| Topic 4: Generic Concepts and Definitions | 10% | - Service Assets and Configuration - Key Terminology - Service Level Agreements |
| Topic 5: Technology and Architecture | 5% | - Architectural Considerations - Enabling Technology |
| Topic 6: ITIL Service Lifecycle | 20% | - Service Operation - Service Transition - Service Strategy - Service Design - Continual Service Improvement |
| Topic 7: Functions and Roles | 10% | - Application Management - Service Desk - Key Roles - IT Operations Management - Technical Management |
Peoplecert ITIL V3 Foundation Sample Questions:
Which of the following is the BEST definition of the term service management?
- A. A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose
- B. The management of functions within an organization to perform certain activities
- C. A set of specialized organizational capabilities for providing value to customers in the form of services
- D. Units of organizations with roles to perform certain activities
Correct Answer: C 🗳️
Which of the following activities are helped by recording relationships between Configuration Items (CIs)?
1) Assessing the impact and cause of Incidents and Problems 2) Assessing the impact of proposed Changes
3) Planning and designing a Change to an existing service
4) Planning a technology refresh or software upgrade
- A. 1, 2 and 4 only
- B. 1, 3 and 4 only
- C. All of the above
- D. 1 and 2 only
Correct Answer: C 🗳️
Which of the following is event management NOT used for?
- A. Recording and monitoring environmental conditions in the data center
- B. Recording service desk staff absence
- C. Intrusion detection in the data center
- D. Monitoring the status of configuration items
Correct Answer: C 🗳️
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Which of the following CANNOT be stored and managed by a tool?
- A. Data
- B. Wisdom
- C. Knowledge
- D. Information
Correct Answer: B 🗳️
Service Assets are used to create value. Which of the following are the MAJOR types of Service Asset?
- A. Resources and Capabilities
- B. Utility and Warranty
- C. Applications and Infrastructure
- D. Services and Infrastructure
Correct Answer: A 🗳️
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