ATD CPTD Actual Tests : The Certified Professional in Talent Development

A claims employee at an insurance company is transferred to the talent development (TD) department. This new TD team member has previously delivered departmental on-the-job training on an informal basis, but does not have any formal TD training. A TD manager has been assigned to help the new TD team member develop TD skills.
Several years have passed, and the former claims employee is now an experienced TD professional. The TD manager asks this TD professional to create a training plan for a new claims process. Some claims employees work remotely in three different countries. The TD manager requests a draft of the training plan in 30 days.
Which action(s) should the TD professional take to create this training plan?

• A. Write program goals and objectives
• B. Hold a pilot training session
• C. Research best practices on communication strategies
• D. Determine the most effective mode(s) for training delivery
• E. Create a storyboard
• F. Conduct a skills gap analysis
• G. Create an executive summary
• H. Build a project team

A new manager has a team comprised of four different generations of employees. Which action by the manager would be most likely to minimize intergenerational conflict within the team?

• A. Poll each team member
• B. Define what is important to each team member ' s generation
• C. Listen actively to each team member
• D. Acknowledge the diverse viewpoints of each team member

A loan manager in a large bank accessed a direct report ' s personal bank account in the bank ' s system out of curiosity. This direct report became aware of the unauthorized account access and consulted the human resources (HR) department. The HR manager initiates an ethics investigation and also asks the talent development (TD) department to determine whether a training solution is needed. The TD professional assigned to this task has never before been involved in any compliance and ethics situation.
What should the TD professional do?

• A. Review the laws and regulations regarding access to employee financial records.
• B. Consult with the compliance department.
• C. Research vendors specializing in ethics training.
• D. Consult with external legal counsel.
• E. Review company rules regarding accessing customer data.
• F. Review company policies on ethics and compliance.
• G. Contact state regulators to determine if the loan manager ' s action is illegal.
• H. Consult with the TD professional ' s direct manager about what to do first.
• I. Meet with the loan manager ' s direct superior.

While facilitating a training session focused on accessing a report from a point-of-sale system, a store manager who is acting as the trainer has omitted key details from the process. Which type of knowledge is represented in this scenario?

• A. Casual
• B. Systematic
• C. Contextual
• D. Procedural

A talent development (TD) professional works at a small Internet-based company. The TD professional is tasked with training a group of customer service representatives to process refunds in a new software application.
The TD professional is creating the training plan for the new software and wants to develop the learners ' troubleshooting skills by incorporating unexpected complexities that staff might encounter.
The training plan is created and approved, and the TD professional develops the training materials.
The TD professional starts the training session with a short lecture, but the learners are being fairly quiet. The TD professional is worried that learners are not understanding the material but are too afraid to ask questions.
What should the TD professional do to encourage learners to ask questions?

• A. Have learners wait to ask their questions at the end of the lecture.
• B. Stop at natural points and ask if there are any questions.
• C. Pause intentionally and give learners enough time to think of questions.
• D. Stay on schedule, thereby providing stability for the learners and making them more comfortable.
• E. Ask learners to provide examples of situations they have experienced related to the content.
• F. Pause if two or more learners are talking among themselves, and ask if they have a question.