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EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. What is the name of the group that should review changes that must be implemented faster than the normal change process?

A) Emergency change advisory board
B) Technical management
C) Urgent change authority
D) Urgent change board

2. Which process is responsible for controlling, recording and reporting on the relationships between components of the IT infrastructure?

A) Service level management
B) Service asset and configuration management
C) Change management
D) Incident management

3. Which process includes business, service and component sub-processes?

A) Service level management
B) Capacity management
C) Financial management
D) Incident management

4. Which of the following would commonly be found in a contract underpinning an IT service?
1.Financial arrangements related to the contract
2.Description of the goods or service provided
3.Responsibilities and dependencies for both parties

A) 1 and 3 only
B) 2 and 3 only
C) All of the above
D) 1 and 2 only

5. Which one of the following is it the responsibility of supplier management to negotiate and agree?

A) The service portfolio
B) Service level agreements (SLAs)
C) Operational level agreements (OLAs)
D) Third-party contracts

Solutions: