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HP HP2-B85 Actual Tests : HP Imaging and Printing Sales Fundamentals Exam

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HP HP2-B85 Exam Syllabus Topics:

SectionObjectives
Topic 1: Customer Needs and Sales Fundamentals- Identifying customer requirements
  • 1. Small and medium business requirements
    • 2. Home office printing needs
      - Value-based selling approach
      • 1. Productivity and efficiency benefits
        • 2. Total cost of ownership (TCO)
          Topic 2: HP Services and Solutions Overview- Managed Print Services (MPS)
          • 1. Device monitoring and fleet management
            • 2. Automated supplies replenishment
              - Security and sustainability
              • 1. Secure printing features
                • 2. Environmental and sustainability benefits
                  Topic 3: Supplies and Consumables- Original HP supplies value
                  • 1. Ink and toner cartridge technologies
                    • 2. Page yield and reliability concepts
                      - Cost efficiency
                      • 1. Cost per page (CPP) fundamentals
                        • 2. High-yield vs standard cartridges
                          Topic 4: HP Imaging and Printing Portfolio Fundamentals- HP product categories
                          • 1. Printers and multifunction devices
                            • 2. Large format printing solutions
                              - Overview of HP printing solutions
                              • 1. Inkjet vs LaserJet technologies
                                • 2. Enterprise and office printing environments

                                  HP Imaging and Printing Sales Fundamentals Sample Questions:

                                  1. What is the key driver in a transactional type of sale?

                                  A) long-term planning
                                  B) perceived customer benefits
                                  C) the product
                                  D) the customer


                                  2. What does real-world performance depend on?

                                  A) a printer processor and document finishing
                                  B) a system that provides remote printer access and color usage restrictions
                                  C) a system consisting of printer software, network bandwidth, a printer processor, and a printer engine
                                  D) networking connectivity and Internet access


                                  3. The sales process would be difficult, almost impossible, if what were missing?

                                  A) product leaflets and white papers
                                  B) preparation
                                  C) illustrations and pictures
                                  D) success stories from related businesses


                                  4. Which print job is typical for a vertical business?

                                  A) proof prints
                                  B) business cards
                                  C) letterheads
                                  D) brochures


                                  5. What is a key value proposition for replacing aging HP imaging and printing devices?

                                  A) to improve document quality and effectiveness
                                  B) to reduce employee headcount
                                  C) to use less paper
                                  D) to create more internal documents


                                  Solutions:

                                  Question # 1
                                  Answer: D
                                  Question # 2
                                  Answer: C
                                  Question # 3
                                  Answer: C
                                  Question # 4
                                  Answer: A
                                  Question # 5
                                  Answer: A

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