HP HP2-H28 Actual Tests : Selling HP Printing and Computing Services

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HP HP2-H28 Exam Syllabus Topics:

HP Selling HP Printing and Computing Services Sample Questions:

1. Which statement is true about Service Lines?

A) MG support covers all business levels for Printing Systems.
B) R4 Commercial support is only available to Small and Medium Business (SMB).
C) All Printer Services lines are available for consumers who buy contractual services
D) The MG computer support line is available for consumers

2. Which areas do the HP Care Pack services cover for consumers?

A) Usage with HP Smart Friend only
B) Care services only
C) Configuration, Usage, and Care
D) Deployment, Usage, and Care

3. Which option is available in Deployment Services?

A) Maintenance Kit Replacement
B) Warranty Extensions
C) Consulting and Project Management
D) Assets Tagging

4. Which statement is true about HP Contractual Services?

A) Additional services, devices, and accessories can be added at any time during the contract term without extra charge.
B) It is the only HP Services option for Corporate, Public Sector, and Enterprise customers.
C) HP Contractual Services is a configurable contract to many devices with invoicing during the contract duration.
D) HP Contractual Services cover deployment, usage, and care services in both Consumer and Business markets

5. Which service allows the business to keep and dispose of their defective hard drive if their security policies require it?

A) Data Protection
B) Keep Safe
C) Remote Delete
D) Defective Media Retention

Solutions: