HP HP2-H65 Actual Tests : Selling HP Personal Systems Services 2018

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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

1. A customer states that the standard base warranty is sufficient. How should you respond?

A) The standard base warranty only lasts 30 days. You might as well start by buying services to provide greater protection lor your devices.
B) 80% of customers who start with the standard base warranty will pay for enhanced service coverage before the standard warranty expires.
C) With a base warranty, you cannot choose the service level or the repair method. Can you afford to wait if repairs are needed? What happens after the base warranty expires?
D) The price difference between services and hardware is so little. Does it make sense to only count on the standard base warranty?

2. Which types of HP Services contracts are available to your customers? (Select two.)

A) Transactional
B) Adjustable
C) Custom
D) Standard
E) Durational

3. Which statement is true about customer challenges relating to productivity?

A) 90% of business leaders define distractions as IT's #1 challenge.
B) IT spends most of its time reacting to data breaches.
C) People who work remotely are half as productive as people who work in an office.
D) Business leaders define productivity as their IT department's number one priority.

4. Why is it important to register HP Services?

A) Registering HP Services is required to set up automatic renewal of services.
B) Registering HP Services entitles the customers to valuable rebates.
C) It is less expensive to replace registered HP devices than devices that are not registered.
D) When a customer calls for support, the HP Services agent can verify the customer and which services they are entitled to.

Solutions: